At a Glance
- Tasks: Welcome patients and manage appointments with care and professionalism.
- Company: Join a busy hospital team dedicated to exceptional patient service.
- Benefits: Gain valuable experience in healthcare and develop your communication skills.
- Other info: Rotational shifts including weekends; ideal for those seeking flexible hours.
- Why this job: Make a real difference in patients' lives while working in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
We are looking for two reliable, hardworking persons to work as part of our busy Patient Services department. As a Patient Service Advisor you will be the face of the Hospital, welcoming our patients at our reception desks and dealing with appointments over the phone. You'll have great communication and IT skills. You’re also able to explain sensitive or complicated information in a way that’s clear, sympathetic and easy to understand. Ideally, you have experience of working in healthcare administration or on reception.
If you’re sensitive to people’s needs and passionate about delivering exceptional service, we want to hear from you.
Please note this role requires working a rotational shift pattern that includes weekends.
Requirements- Passionate about delivering exceptional customer service
- Able to work as part of a team
- High standards and be quality driven
- GCSE in English Language and Maths (preferred)
Patient Services Advisor (x2) in Kingston upon Thames employer: New Victoria Hospital
Join our dedicated team at the forefront of patient care, where your role as a Patient Services Advisor will not only allow you to make a meaningful impact on patients' experiences but also offer you a supportive work culture that values compassion and teamwork. With opportunities for professional growth and development in the healthcare sector, along with a commitment to exceptional service, you'll find a rewarding career path in our vibrant hospital environment.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Advisor (x2) in Kingston upon Thames
✨Tip Number 1
Make sure you research the hospital and its values before your interview. Knowing what they stand for will help you connect your passion for patient care with their mission, showing them you're a perfect fit.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients and sensitive information, role-play common scenarios with a friend to ensure you can explain things clearly and sympathetically.
✨Tip Number 3
Don’t forget to highlight any relevant experience you have in healthcare or customer service during your interview. Even if it’s not directly related, showing how your skills transfer can make a big difference!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Patient Services Advisor (x2) in Kingston upon Thames
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for delivering exceptional customer service shine through. We want to see how much you care about helping others and making their experience as smooth as possible.
Tailor Your CV:Make sure your CV highlights any relevant experience in healthcare administration or reception work. We love seeing how your skills match what we’re looking for, so don’t be shy about showcasing your background!
Be Clear and Concise:In your cover letter, explain your skills and experiences clearly. We appreciate straightforward communication, especially since you'll be dealing with sensitive information. Keep it simple and to the point!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at New Victoria Hospital
✨Know the Role Inside Out
Before your interview, make sure you understand what a Patient Services Advisor does. Familiarise yourself with the responsibilities mentioned in the job description, like handling appointments and welcoming patients. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires great communication skills, prepare examples of how you've effectively communicated in previous jobs. Think about times when you had to explain complex information clearly or handle sensitive situations with empathy. Practising these scenarios can help you articulate your experience during the interview.
✨Demonstrate Your Customer Service Passion
Be ready to discuss your passion for delivering exceptional customer service. Share specific instances where you went above and beyond for a customer or patient. This will highlight your commitment to providing quality care and support, which is crucial for this position.
✨Prepare for Shift Work Questions
Since the role involves working a rotational shift pattern, be prepared to discuss your availability and flexibility. Think about how you can manage your time effectively and maintain a work-life balance while meeting the demands of the job. Showing that you're adaptable will impress the interviewers.
