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- Tasks: Manage complex HR cases and support managers with expert advice.
- Company: Join New Ventures Recruitment Ltd, a dynamic equal opportunities employer.
- Benefits: Enjoy a competitive salary and excellent benefits, including hybrid work options.
- Why this job: Make a real impact in HR while developing your skills in a supportive environment.
- Qualifications: CIPD qualified with experience in managing complex HR cases and UK employment law.
- Other info: This role offers autonomy and the chance to coach managers on effective people management.
The predicted salary is between 36000 - 60000 £ per year.
Are you an Experienced HR Professional with excellent knowledge and experience in Complex Case Management? We have an opportunity for an HR Case Manager to work in an office/hybrid-based role close to Chester. If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
PURPOSE OF ROLE
- Support and guide managers on complex matters, such as capability, serious conduct, employee relations, suspensions, and investigation management. This includes reviewing investigation reports and complex letters or communications.
- Be an expert in your field and provide a professional, proactive, telephone and written HR advisory service to managers at all levels across the business.
- Be a point of contact providing active support to managers in the day-to-day case management of serious/complex employment issues while considering the commercial constraints of the business and the legal framework.
KEY ACCOUNTABILITIES/TASKS
- Responsible for managing a portfolio of HR cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales.
- Be a support mechanism within the wider HR team; liaise and develop effective working relationships with wider stakeholders.
- Provide over-the-phone and face-to-face support to Managers or act as HR lead on complex people matters, including hearings and appeals within nationwide locations.
- Review and prepare letters/documents in readiness for and after formal hearings and provide feedback to Managers where required.
- Record cases accurately on the Case Management System and ensure cases are managed pro-actively and driven through to conclusion.
- Ensure personnel database reflects accurately.
- Take every opportunity to coach managers in aspects of people management including communication, robust decision-making, fairness, consistency, and application.
- Ensure good employment practice through the provision of clear advice and guidance in line with HR policies, procedures, and guidelines.
- Adopt a pragmatic approach in offering solutions to managers, while recognising legal and regulatory requirements.
- Work autonomously whilst using your initiative, on delegated work areas and seek advice from senior colleagues when required.
QUALIFICATIONS/KNOWLEDGE/EXPERIENCE
- Proven track record of managing a range of complex HR cases.
- Demonstrable, comprehensive up-to-date working knowledge of UK employment law and legislation and its implications for employers.
- Confident communication with people at all levels, with a style that is clear, engaging, coaching, and collaborative.
- Demonstrate strong partnership working with a variety of stakeholders.
- CIPD qualified (ideally Level 5 - 7).
- Experience in applying a commercial and pragmatic approach to providing HR risk-based solutions to difficult issues that arise within challenging situations.
- Ability to work flexibly in an agile way to meet deadlines and respond positively and constructively to feedback.
- Can evidence-building capability within a coaching framework.
- Good analytical and problem-solving skills.
Competitive salary and excellent benefits.
HR Case Manager employer: New Ventures Recruitment
Contact Detail:
New Ventures Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Case Manager
✨Tip Number 1
Familiarise yourself with the latest UK employment law and legislation, as this role requires a comprehensive understanding of these areas. Being able to discuss recent changes or case studies during your interview will demonstrate your expertise and proactive approach.
✨Tip Number 2
Prepare to showcase your experience in managing complex HR cases by thinking of specific examples where you successfully navigated challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 3
Develop your communication skills further, especially in coaching and advising managers. Practising how to convey complex information clearly and engagingly will be crucial, as you'll need to support various stakeholders at different levels.
✨Tip Number 4
Network with other HR professionals, particularly those who have experience in case management. Engaging in discussions about best practices and challenges can provide valuable insights that you can bring to the role, making you a more attractive candidate.
We think you need these skills to ace HR Case Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complex case management and HR advisory roles. Use specific examples that demonstrate your knowledge of UK employment law and your ability to manage serious conduct and employee relations.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the HR Case Manager position. Clearly outline how your skills and experiences align with the key accountabilities listed in the job description, particularly your ability to provide proactive support to managers.
Showcase Communication Skills: Since the role requires confident communication with people at all levels, include examples in your application that showcase your clear and engaging communication style, especially in challenging situations.
Highlight Problem-Solving Abilities: Demonstrate your analytical and problem-solving skills by providing examples of how you've successfully navigated complex HR issues in the past. This will show your capability to adopt a pragmatic approach to HR challenges.
How to prepare for a job interview at New Ventures Recruitment
✨Showcase Your HR Expertise
Make sure to highlight your experience in managing complex HR cases. Be prepared to discuss specific examples where you've successfully navigated challenging situations, demonstrating your knowledge of UK employment law and its implications.
✨Demonstrate Strong Communication Skills
Since the role requires clear and engaging communication, practice articulating your thoughts clearly. Use examples that showcase your ability to communicate effectively with managers at all levels, especially during challenging discussions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life HR scenarios. Think about how you would approach various complex case management situations and be ready to explain your thought process and decision-making.
✨Emphasise Your Coaching Ability
The role involves coaching managers on people management. Prepare to discuss how you've previously coached others, focusing on your approach to fostering robust decision-making and fairness in the workplace.
