HR Case Manager Field in Croydon

Learn more about the general tasks related to this opportunity below, as well as required skills.

Are you an Experienced HR Professional with excellent knowledge and experience in Case Management. You will be ideally based between Croydon and Kent or surrounding areas.

We have a Field- based/remote role that requires travel into Lonon & some national travel

PURPOSE OF ROLE

• Provide support and guidance to managers on complex matters, such as capability, serious conduct, employee relations, and suspensions and investigations management. This includes reviewing investigation reports and complex letters or communications.
• Be an expert in your field and be able to provide a professional, proactive, telephone and written HR advisory service to managers at all levels across the business.
• Be a point of contact providing active support to managers in the day-to-day case management of serious/complex employment issues, whilst at all times considering the commercial constraints of the business and the legal framework

KEY ACCOUNTABILITIES/TASKS

• Responsible for managing a portfolio of HR cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales
• Be a support mechanism within the wider HR team; Liaise and develop effective working relationships with wider stakeholders
• Provide over-the-phone and face-to-face support to Managers or act as HR lead on complex people matters, including hearings and appeals within nationwide locations
• Reviewing and preparing letters/ documents in readiness for and after formal hearings, and providing feedback to Managers where required
• Record cases accurately on the Case Management System, and ensure that cases are managed proactively and driven through to conclusion and ensure the personnel database reflects accurately
• Take every opportunity to coach managers in aspects of people management, including communication, robust decision-making, fairness, consistency, and application
• Ensure good employment practice through xgikmsk the provision of clear advice and guidance in line with HR policies, procedures, and guidelines
• Adopt a pragmatic approach in offering solutions to managers, while recognising legal and regulatory requirements.
• Work autonomously whilst using your own initiative, on delegated work areas, and where appropriate, seek advice from senior colleagues when required

QUALIFICATIONS/KNOWLEDGE/EXPERIENCE

• Proven track record of managing a range of complex HR cases
• Demonstrable, comprehensive, up-to-date working knowledge of UK employment law and le Please click on the apply button to read the full job description