At a Glance
- Tasks: Provide expert HR advice and manage complex employee relations cases.
- Company: Join an award-winning company with a fantastic HR team.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to develop your skills and career.
- Why this job: Make a real impact by guiding managers through complex HR challenges.
- Qualifications: Experience in HR case management and strong knowledge of UK employment law.
The predicted salary is between 33075 - 40425 £ per year.
We are pleased to be working with an award-winning company that is seeking an HR Case Manager to join their amazing HR team. This is a telephone-based advisory role, supporting managers across the wider group through a centralised HR advisory function, where you'll play a key part in delivering expert HR guidance on a wide range of complex employee relations matters. You'll manage your own caseload while partnering with stakeholders at all levels to drive fair, consistent, and commercially sound outcomes.
The Role
- Provide professional, proactive HR advice via telephone and written communication to managers across the business.
- Take ownership of the compliance and checks regarding Right to Work processes.
- Take ownership of long-term absence cases.
- Manage a varied caseload of complex ER issues, including disciplinary, grievance, capability, and employee concerns.
- Support and guide managers through investigations, hearings, appeals, and suspensions.
- Review and advise on investigation reports, outcome letters, and formal documentation.
- Ensure all cases are handled in line with employment law, best practice, and internal policies.
- Coach and support managers to build confidence and capability in people management.
- Maintain accurate records using a case management system, ensuring cases are progressed efficiently and within SLAs.
- Work collaboratively with HR colleagues to ensure consistency and best practice across the function.
About You
- Proven experience managing complex HR/ER casework.
- Strong knowledge of Compliance & Right to work checks.
- Strong, up-to-date knowledge of UK employment law.
- Confident communicator with the ability to influence and challenge at all levels.
- Able to take a pragmatic, commercially focused approach to problem-solving.
- Comfortable working autonomously while managing multiple priorities.
- Strong attention to detail with excellent organisation and diary management skills.
- Experience coaching and developing managers.
HR Case Manager in Shotton employer: New Ventures Recruitment Ltd Careers
Our client is an exceptional employer, dedicated to fostering a positive and inclusive workplace culture that prioritises employee engagement and development. With a competitive salary, generous holiday allowance, and opportunities for educational sponsorship, employees are encouraged to grow and thrive in their roles. The field-based nature of the Employee Relations & Engagement Specialist position allows for dynamic work experiences across the UK, making it an ideal opportunity for those seeking meaningful and impactful employment.
Contact Details:
New Ventures Recruitment Ltd Careers Recruitment Team
