At a Glance
- Tasks: Lead a dynamic operations team and drive process improvements in a growing retail bank.
- Company: Join a UK regulated retail bank focused on operational excellence and transformation.
- Benefits: Enjoy a competitive salary, great benefits, and the chance to make a real impact.
- Other info: This role offers visibility, ownership, and excellent career growth opportunities.
- Why this job: Be a key player in shaping operational success and influencing change in a smaller organisation.
- Qualifications: Extensive experience in UK retail banking operations, especially in payments and mortgages.
The predicted salary is between 60000 - 80000 £ per year.
A UK regulated retail bank is seeking an experienced Head of Operations to lead a broad operational function during a period of growth, operational improvement and transformation.
Reporting directly to the COO, this is a high-profile leadership role with responsibility for operational delivery, payments, mortgages operations, controls, operational resilience and supplier management.
The successful individual will also play a key role in driving process improvement, efficiency initiatives and the wider operational change agenda.
This opportunity is particularly well suited to someone who enjoys operating in a smaller organisation where they can have genuine influence, visibility and ownership.
Key Responsibilities
- Lead and develop a multi-disciplinary banking operations team.
- Oversee day-to-day operational delivery across payments, customer servicing and back-office functions.
- Ensure robust operational controls, governance and risk management frameworks are maintained.
- Own operational resilience, business continuity and third-party supplier oversight.
- Manage key outsourced relationships and service providers.
- Drive process improvement, efficiency and operational transformation initiatives.
- Partner with senior stakeholders across Risk, Compliance, Finance and Technology.
Experience Required
- Significant experience within UK retail banking operations.
- Strong exposure to mortgages and payments operations.
- Detailed knowledge of Bacs, CHAPS and Faster Payments.
- Experience leading operational control, governance and resilience frameworks.
- Proven track record of managing and developing operational teams.
- Experience delivering operational change, transformation or process improvement programmes.
- Experience within a small bank, challenger bank or building society environment is highly desirable.
- Candidate Profile
- Hands‑on operational leader who is comfortable being close to the detail.
- Strong people manager with a track record of building high-performing teams.
- Able to balance operational delivery, regulatory expectations and strategic change.
- Credible communicator with the ability to influence senior stakeholders.
Package
- Up to £110,000 base salary
- Competitive benefits package
- London‑based role
To apply, please send your CV to along with your availability for a confidential discussion.
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Head of Operations in London employer: New Street Consulting Group (NSCG)
Join a dynamic financial advisory firm where your expertise as a Financial Modeller will be pivotal in shaping our modelling capabilities and influencing strategic decisions. With a fast-paced, entrepreneurial culture, you will enjoy immediate visibility and the opportunity to work closely with senior leadership across diverse sectors, fostering both personal and professional growth in a supportive environment that values ownership and innovation.
Contact Details:
New Street Consulting Group (NSCG) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations in London
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We think you need these skills to ace Head of Operations in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to New Street Consulting Group (NSCG).
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How to prepare for a job interview at New Street Consulting Group (NSCG)
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with New Street Consulting Group (NSCG).
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✨Show Your Passion for Finance
Since this is a full-time position, employers at New Street Consulting Group (NSCG) will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former New Street Consulting Group (NSCG) employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
