We are once again supporting an international financial services organisation who are about to restart a major lending operations programme, and they want an experienced interim to lead it.
This is a business-led Interim Lending Operations transformation Director leading transformation of how the company lends, with technology as the enabler rather than the driver.
You’ll sit with the group’s transformation leadership. You’ll own the future state of lending operations until it’s defined, agreed and on its way to delivery.
What you’ll do
- Get to grips quickly with the current loan products, processes and the platform build, then lead a team of business analysts to define and optimise the target lending operating model.
- Redesign the end-to-end loan lifecycle: applications and onboarding, credit decisioning and fulfilment, servicing, arrears and collections. Remove handovers and cost.
- Build regulatory change, including new EU consumer credit requirements, into the future-state lending processes, so the business complies once rather than twice.
- Take a clear view on build versus buy for the lending platform, and on where automation and AI can replace manual or outsourced work.
- Bring country leadership teams with you
- Own the cost and benefits case, and land it with a demanding executive team.
What you’ll bring
- You’ve led lending operations, or retail banking across more than one country.
- You’ve genuinely transformed a lending operation: redesigned the operating model, led the business side of a loan platform replacement or taken cost out at scale, not just run it.
- You know the consumer credit lifecycle well, from affordability and decisioning through to collections and recoveries.
- You can hold your own with technology teams and lending platform vendors.
- You have strong stakeholder skills, credibility with senior leaders in other countries, and the pace of someone who’s worked in PE-backed or high‑growth environments.
- UK or EU consumer credit regulation experience is a real advantage.
To be clear, this is a retail and consumer lending role. Investment banking, markets or securities operations backgrounds won’t be a fit.
The detail
- 9–12 months initially, with scope to extend
- Competitive day rate; IR35 status to be confirmed
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Interim Operations Transformation Director employer: New Street Consulting Group (NSCG)
As a leading employer in the HR technology sector, we offer a dynamic work environment that fosters innovation and collaboration. Our London-based team enjoys a hybrid work model, competitive daily rates, and opportunities for professional growth through hands-on project delivery. Join us to be part of a forward-thinking company that values your expertise in HiBob implementation and supports your career development.
Contact Details:
New Street Consulting Group (NSCG) Recruitment Team
