At a Glance
- Tasks: Lead a dynamic operations team and drive process improvements in a growing retail bank.
- Company: Join a UK regulated retail bank focused on operational excellence and transformation.
- Benefits: Enjoy a competitive salary, great benefits, and the chance to make a real impact.
- Other info: This role offers visibility and ownership in a smaller, agile banking environment.
- Why this job: Be a key player in shaping operational strategies and enhancing customer experiences.
- Qualifications: Extensive experience in UK retail banking operations, especially in payments and mortgages.
The predicted salary is between 60000 - 80000 £ per year.
A UK regulated retail bank is seeking an experienced Head of Operations to lead a broad operational function during a period of growth, operational improvement and transformation.
Reporting directly to the COO, this is a high-profile leadership role with responsibility for operational delivery, payments, mortgages operations, controls, operational resilience and supplier management.
The successful individual will also play a key role in driving process improvement, efficiency initiatives and the wider operational change agenda.
This opportunity is particularly well suited to someone who enjoys operating in a smaller organisation where they can have genuine influence, visibility and ownership.
Key Responsibilities
- Lead and develop a multi-disciplinary banking operations team.
- Oversee day-to-day operational delivery across payments, customer servicing and back-office functions.
- Ensure robust operational controls, governance and risk management frameworks are maintained.
- Own operational resilience, business continuity and third-party supplier oversight.
- Manage key outsourced relationships and service providers.
- Drive process improvement, efficiency and operational transformation initiatives.
- Partner with senior stakeholders across Risk, Compliance, Finance and Technology.
Experience Required
- Significant experience within UK retail banking operations.
- Strong exposure to mortgages and payments operations.
- Detailed knowledge of Bacs, CHAPS and Faster Payments.
- Experience leading operational control, governance and resilience frameworks.
- Proven track record of managing and developing operational teams.
- Experience delivering operational change, transformation or process improvement programmes.
- Experience within a small bank, challenger bank or building society environment is highly desirable.
- Candidate Profile
- Hands‑on operational leader who is comfortable being close to the detail.
- Strong people manager with a track record of building high-performing teams.
- Able to balance operational delivery, regulatory expectations and strategic change.
- Credible communicator with the ability to influence senior stakeholders.
Package
- Up to £110,000 base salary
- Competitive benefits package
- London‑based role
To apply, please send your CV to joflynn@nscg. com along with your availability for a confidential discussion.
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Head of Operations employer: New Street Consulting Group (NSCG)
Join a dynamic financial advisory firm where your expertise as a Financial Modeller will be pivotal in shaping our modelling capabilities and influencing strategic decisions. With a fast-paced, entrepreneurial culture, you will enjoy immediate visibility and the opportunity to work closely with senior leadership across diverse sectors, fostering both personal and professional growth in a supportive environment that values ownership and innovation.
Contact Details:
New Street Consulting Group (NSCG) Recruitment Team
