Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a major digital transformation initiative in client servicing and operations.
- Company: Join a leading global financial services group driving innovation and change.
- Benefits: Immediate impact, strategic value, and visibility at senior levels; potential for future leadership roles.
- Why this job: Shape the future of client experience with AI and automation in a dynamic environment.
- Qualifications: Extensive leadership in operational transformation, especially in regulated environments like financial services.
- Other info: This is an interim role requiring immediate availability; perfect for ambitious leaders.
The predicted salary is between 43200 - 72000 £ per year.
A leading global financial services group is seeking an Interim Digital Transformation Director to lead a major change initiative across its client servicing and operations functions. This is a senior appointment within a high-profile transformation programme, focused on delivering AI-enabled, digital-first service models at scale across multiple markets.
Operating at Group level and reporting to the Chief Operating Officer, the successful candidate will drive the end-to-end transformation of operational servicing, embedding intelligent automation and reimagining the client experience. This is a critical interim leadership role with immediate impact, long-term strategic value, and visibility at the most senior levels of the organisation.
The Opportunity
This appointment will suit a transformation leader with a strong blend of operational depth, technology fluency, and commercial pragmatism. You will be responsible for shaping and executing a global transformation roadmap that modernises infrastructure, simplifies operating models, and unlocks data-led decision-making across a highly regulated, client-centric environment.
Key Responsibilities
- Lead the design and delivery of a comprehensive digital transformation strategy across client operations, aligned with enterprise objectives.
- Define future-state operating models, underpinned by AI, automation, and data analytics to enhance service delivery and operational agility.
- Develop robust governance, KPIs, and delivery frameworks to ensure execution at pace and measurable return on investment.
- Serve as a strategic partner to the C-suite, securing alignment, sponsorship, and funding for transformation priorities.
- Drive process reengineering across global servicing functions, focusing on efficiency, scalability, and client value.
- Build and lead high-performing, cross-functional transformation teams, fostering a culture of innovation and accountability.
- Oversee change management, communications, and stakeholder engagement to support adoption of new ways of working.
- Champion the voice of the client throughout transformation efforts, embedding digital-first journeys and intelligent self-service models.
- Leverage performance data to drive continuous improvement and measure business impact.
Candidate Profile
- Extensive leadership experience in operational transformation within complex, regulated environments: ideally financial services.
- Proven track record in delivering major change programmes that span technology, operations, and customer experience.
- Deep knowledge of AI, automation, and digital tools as they apply to operations and client servicing.
- Commercially minded, with strong financial acumen and experience building business cases at enterprise level.
- Exceptional stakeholder management skills, with the ability to influence at Executive Committee and Board level.
- Inspirational leadership style with experience building and scaling diverse, high-performing teams.
- Highly resilient, delivery-focused, and comfortable operating in ambiguity and at pace.
Engagement Details
This is an interim executive assignment, requiring immediate availability. The role offers the chance to deliver tangible, enterprise-level change within a high-growth, innovation-focused environment. For the right individual, this could serve as a springboard to further strategic advisory or executive leadership roles.
For a confidential discussion, please get in touch and send profiles to joflynn@nscg.com.
Digital Transformation Officer employer: New Street Consulting Group (NSCG)
Contact Detail:
New Street Consulting Group (NSCG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Transformation Officer
✨Tip Number 1
Network with professionals in the financial services sector, especially those involved in digital transformation. Attend industry events or webinars to connect with key players and gain insights into current trends and challenges.
✨Tip Number 2
Showcase your understanding of AI and automation by discussing relevant case studies or projects you've worked on. This will demonstrate your expertise and ability to drive change in a regulated environment.
✨Tip Number 3
Prepare to articulate your vision for digital transformation in client servicing. Think about how you would approach building a global transformation roadmap and be ready to share your ideas during discussions.
✨Tip Number 4
Familiarise yourself with the company's current digital initiatives and challenges. This knowledge will allow you to tailor your conversations and demonstrate your commitment to aligning with their strategic objectives.
We think you need these skills to ace Digital Transformation Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive leadership experience in operational transformation, particularly within complex and regulated environments like financial services. Emphasise your proven track record in delivering major change programmes that involve technology, operations, and customer experience.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate your vision for digital transformation and how your skills align with the responsibilities outlined in the job description. Mention your deep knowledge of AI, automation, and digital tools, and how you can leverage these to enhance service delivery.
Showcase Stakeholder Management Skills: Highlight your exceptional stakeholder management skills in both your CV and cover letter. Provide examples of how you've influenced decision-making at the Executive Committee or Board level, as this is crucial for the role.
Demonstrate Leadership Style: Illustrate your inspirational leadership style by sharing specific instances where you've built and scaled high-performing teams. This will help convey your ability to foster a culture of innovation and accountability, which is essential for this position.
How to prepare for a job interview at New Street Consulting Group (NSCG)
✨Showcase Your Transformation Experience
Be prepared to discuss your previous roles in operational transformation, especially within regulated environments like financial services. Highlight specific projects where you successfully led change initiatives and the impact they had on the organisation.
✨Demonstrate Technology Fluency
Familiarise yourself with the latest trends in AI, automation, and digital tools relevant to client servicing. Be ready to explain how you've leveraged these technologies in past roles to enhance service delivery and operational efficiency.
✨Prepare for Stakeholder Engagement Scenarios
Since this role involves significant interaction with C-suite executives, think of examples where you've influenced senior stakeholders. Prepare to discuss how you secured alignment and sponsorship for transformation priorities in your previous positions.
✨Emphasise Your Leadership Style
Reflect on your leadership approach and be ready to share how you've built and led high-performing teams. Discuss how you foster a culture of innovation and accountability, especially in fast-paced and ambiguous environments.
