Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead operational functions and enhance member services in a financial cooperative.
- Company: Join a leading financial cooperative focused on member experience and regulatory compliance.
- Benefits: Enjoy a dynamic work environment with opportunities for digital transformation and team building.
- Why this job: Be part of a purpose-driven team that values collaboration and continuous improvement.
- Qualifications: Extensive experience in senior operational roles within financial services is essential.
- Other info: Act as a key liaison with regulators and external partners.
The predicted salary is between 72000 - 108000 £ per year.
Location: Glasgow, Scotland
The Opportunity
Our client, a leading financial cooperative, is seeking an accomplished Chief Operating Officer (COO) to join its executive leadership team. This is a pivotal role for a dynamic leader with a track record of operational excellence and strategic delivery within the financial services sector. The COO will be instrumental in driving performance, enhancing member experience, and ensuring regulatory compliance in a purpose-driven environment.
Key Responsibilities
- Provide executive leadership across all operational functions, ensuring seamless delivery of member services, lending operations, collections, and digital channels.
- Collaborate with the CEO and senior leadership to translate strategic goals into actionable operational plans.
- Identify and implement operational efficiencies to enhance service quality and financial performance.
- Uphold strong governance and risk management practices, ensuring full compliance with industry regulations.
- Lead digital transformation initiatives in partnership with technology teams to optimise operational processes.
- Build and inspire high-performing teams, fostering a culture of collaboration and continuous improvement.
- Develop and manage operational budgets with a focus on financial sustainability and growth.
- Act as a key liaison with regulators, external partners, and the Board of Directors.
Candidate Profile
- Extensive experience in a senior operational leadership role within financial services, ideally in retail banking or cooperative financial institutions.
- Proven ability to drive strategic initiatives and implement transformative operational improvements.
- Strong financial acumen with experience in budget management and cost control.
- Deep understanding of regulatory and compliance frameworks.
- Exceptional leadership capabilities, with a passion for developing talent and building cohesive teams.
- Outstanding stakeholder management and communication skills.
- Experience in leading digital transformation initiatives is highly desirable.
Please send profiles to joflynn@nscg.com
Chief Operating Officer employer: New Street Consulting Group (NSCG)
Contact Detail:
New Street Consulting Group (NSCG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Operating Officer
✨Tip Number 1
Network with professionals in the financial services sector, especially those who have experience in operational leadership roles. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends in operational excellence.
✨Tip Number 2
Research the specific challenges and opportunities facing financial cooperatives today. Understanding these nuances will help you articulate how your experience aligns with the needs of the organisation during interviews.
✨Tip Number 3
Prepare to discuss your previous successes in driving operational efficiencies and digital transformation initiatives. Be ready to provide concrete examples that demonstrate your impact on service quality and financial performance.
✨Tip Number 4
Familiarise yourself with the regulatory landscape relevant to financial cooperatives. Being well-versed in compliance frameworks will not only boost your confidence but also show your commitment to upholding governance standards.
We think you need these skills to ace Chief Operating Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in senior operational leadership roles, particularly within financial services. Emphasise your achievements in driving strategic initiatives and implementing operational improvements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the organisation. Discuss your understanding of regulatory frameworks and how your leadership capabilities can contribute to enhancing member experience and operational excellence.
Highlight Relevant Skills: In your application, clearly outline your financial acumen, budget management experience, and any previous involvement in digital transformation initiatives. Use specific examples to demonstrate your capabilities.
Proofread and Edit: Before submitting your application, thoroughly proofread your documents to eliminate any errors. Ensure that your writing is clear, concise, and professional, reflecting the high standards expected for a COO position.
How to prepare for a job interview at New Street Consulting Group (NSCG)
✨Showcase Your Leadership Experience
As a COO, your leadership skills are paramount. Be prepared to discuss specific examples of how you've successfully led teams and driven operational excellence in previous roles, particularly within the financial services sector.
✨Demonstrate Strategic Thinking
The role requires translating strategic goals into actionable plans. Come equipped with examples of how you've developed and implemented strategies that have positively impacted operational performance and member experience.
✨Highlight Your Financial Acumen
Since the position involves budget management and cost control, be ready to discuss your experience with financial planning and how you've ensured financial sustainability in past roles. Use concrete figures to illustrate your successes.
✨Prepare for Regulatory Discussions
Given the importance of compliance in this role, brush up on relevant regulations and be prepared to discuss how you've navigated regulatory challenges in the past. This will demonstrate your understanding of governance and risk management practices.
