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For Companies At a Glance
- Tasks: Lead operational functions and enhance member services in a financial cooperative.
- Company: Join a leading financial cooperative focused on member experience and regulatory compliance.
- Benefits: Enjoy a dynamic work environment with opportunities for digital transformation and team building.
- Why this job: Be part of a purpose-driven team that values collaboration and continuous improvement.
- Qualifications: Extensive senior leadership experience in financial services, especially in retail banking or cooperatives.
- Other info: Act as a key liaison with regulators and external partners while driving strategic initiatives.
The predicted salary is between 72000 - 108000 £ per year.
Location: Glasgow, Scotland
The Opportunity
Our client, a leading financial cooperative, is seeking an accomplished Chief Operating Officer (COO) to join its executive leadership team. This is a pivotal role for a dynamic leader with a track record of operational excellence and strategic delivery within the financial services sector. The COO will be instrumental in driving performance, enhancing member experience, and ensuring regulatory compliance in a purpose-driven environment.
Key Responsibilities
- Provide executive leadership across all operational functions, ensuring seamless delivery of member services, lending operations, collections, and digital channels.
- Collaborate with the CEO and senior leadership to translate strategic goals into actionable operational plans.
- Identify and implement operational efficiencies to enhance service quality and financial performance.
- Uphold strong governance and risk management practices, ensuring full compliance with industry regulations.
- Lead digital transformation initiatives in partnership with technology teams to optimise operational processes.
- Build and inspire high-performing teams, fostering a culture of collaboration and continuous improvement.
- Develop and manage operational budgets with a focus on financial sustainability and growth.
- Act as a key liaison with regulators, external partners, and the Board of Directors.
Candidate Profile
- Extensive experience in a senior operational leadership role within financial services, ideally in retail banking or cooperative financial institutions.
- Proven ability to drive strategic initiatives and implement transformative operational improvements.
- Strong financial acumen with experience in budget management and cost control.
- Deep understanding of regulatory and compliance frameworks.
- Exceptional leadership capabilities, with a passion for developing talent and building cohesive teams.
- Outstanding stakeholder management and communication skills.
- Experience in leading digital transformation initiatives is highly desirable.
Please send profiles to joflynn@nscg.com
Chief Operating Officer employer: New Street Consulting Group (NSCG)
Contact Detail:
New Street Consulting Group (NSCG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Operating Officer
✨Tip Number 1
Network with professionals in the financial services sector, especially those who have experience in operational leadership roles. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends in operational excellence.
✨Tip Number 2
Research the company thoroughly, focusing on their mission, values, and recent initiatives. Understanding their strategic goals will help you tailor your conversations and demonstrate how your experience aligns with their objectives during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven operational efficiencies and led digital transformation initiatives in your previous roles. Highlighting measurable outcomes will showcase your ability to deliver results in a similar environment.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and expectations for the COO role. This can provide you with valuable information that can be used to tailor your approach during the interview process.
We think you need these skills to ace Chief Operating Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in senior operational leadership roles, particularly within financial services. Emphasise your achievements in driving strategic initiatives and implementing operational improvements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the organisation. Discuss your understanding of regulatory frameworks and how your leadership capabilities can contribute to enhancing member experience and operational excellence.
Highlight Relevant Skills: In your application, clearly outline your financial acumen, budget management experience, and any previous involvement in digital transformation initiatives. Use specific examples to demonstrate your skills and successes.
Proofread and Edit: Before submitting your application, thoroughly proofread your documents to eliminate any errors. Ensure that your writing is clear, concise, and professional, reflecting the high standards expected for a COO position.
How to prepare for a job interview at New Street Consulting Group (NSCG)
✨Showcase Your Leadership Experience
As a COO, your leadership skills are paramount. Be prepared to discuss specific examples of how you've successfully led teams and driven operational excellence in previous roles, particularly within the financial services sector.
✨Demonstrate Strategic Thinking
Highlight your ability to translate strategic goals into actionable plans. Discuss past experiences where you identified operational efficiencies or implemented transformative initiatives that positively impacted service quality and financial performance.
✨Understand Regulatory Compliance
Familiarise yourself with the regulatory frameworks relevant to the financial cooperative sector. Be ready to discuss how you've ensured compliance in previous roles and how you would uphold governance and risk management practices in this position.
✨Prepare for Digital Transformation Discussions
Given the emphasis on digital transformation, be prepared to share your experiences leading such initiatives. Discuss how you've collaborated with technology teams to optimise processes and enhance member experience through digital channels.
