Project Service Manager - Male Hostel in Warrington

New Start is a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, children, and young people. We deliver a diverse range of homelessness projects and temporary housing solutions, helping some of the most complex and disadvantaged groups across Merseyside.

We have a fantastic opportunity for a Male Project Service Manager to work within a 24/7 male only supported accommodation project in Liverpool. You will be managing and leading an established team of staff in supporting vulnerable males via a trauma informed, strengths-based program of empowerment and confidence-building to help them to feel safe, personally grow and develop within safe and comfortable accommodation, whilst working towards greater independence and a more permanent housing solution.

What we have to offer:

• Competitive Salary of £38602
• Mon - Fri 37.5 hours per week + option for overtime and on call fee
• A contributory pension scheme
• 22 Days annual leave, rising by 1 day per years' service
• An online bespoke Mandatory training package including a wide range of additional resources to support your development
• A range of learning and development opportunities up to and including Level 5
• Medicash enrolment upon successful completion of probation

Responsibilities as the Male Project/Service Manager will include:

• Leading and managing an established team responsible for inspiring positive change for a caseload of males within a trauma-aware, psychologically informed project-environment.
• Applying your experience and understanding of the complexities and impact that issues such as substance misuse, homelessness, complex needs, and multiple disadvantages can have on males, and how these issues can further increase risk taking behaviours.
• Ensuring all Serious Incidents are documented on a Serious Incident Template (S.I.T), reported as an SIR to Liverpool City Council and reported to the Director of Operations immediately to enable a timely notification process to the Commissioning bodies.
• Carrying out serious incident debriefs following a serious incident when necessary and ensuring recommendations are applied when required.
• Acting as a lead professional on Safeguarding at the Project, ensuring the implementation of New Start's Safeguarding Policy by all staff at the Project.
• Supporting staff to enable males who access the service to feel safe within their environment, settle in, and work towards implementing a more empowering and positive daily structure into their lives at a pace that is realistic and achievable to them.
• Overseeing the project in terms of educating and supporting males to access harm reduction services in relation to wellbeing, and substance misuse, encouraging recovery for those in-service.
• Representing New Start at a management level with Merseyside Police, and external support agencies.
• Establishing an environment of physical and environmental safety via effective, collaborative working and risk management.
• Representing the service at multi-agency risk assessment conferences (MARAC) to effectively safeguard and protect those at risk within services and communicate these safety plans with stakeholders including directors and Liverpool City Council Commissioners.
• Working to oversee the team of support coaches, fostering a culture that aims to break the cycle of male centred issues for those accessing the provision, inspiring the team to translate support into practical and effective help which develops life-skills, resilience, and tenancy management abilities; whilst promoting an overall ‘better life' for complex males.
• Managing, motivating, supporting, and developing the staff team based within the project, leading by example, to ensure service users and stakeholders receive an excellent service, whilst ensuring objectives are met and positive outcomes are achieved.
• Overseeing and supervising staff caseloads, supporting professional recording and task completion via the MainStay system.

Knowledge and understanding of Safeguarding procedures and legislation within statutory and non-statutory services.