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- Tasks: Support planning and coordination for care services, ensuring smooth operations and effective communication.
- Company: Join Wakefield Council, a supportive organisation dedicated to community well-being.
- Benefits: Competitive salary, well-being support, training programmes, and discounts on transport and leisure.
- Why this job: Make a real difference in people's lives while developing your career in a fulfilling role.
- Qualifications: GCSE level English and maths; customer care experience is a plus.
- Other info: Enjoy a great work-life balance and access to a range of employee benefits.
The predicted salary is between 26403 - 28142 £ per year.
We are currently looking to appoint a Support Planner, who will work under the general direction and supervision of the Business Support Planner Lead as part of the enablement and peripatetic service to ensure efficient day‑to‑day delivery of reablement, long‑term care, extra care, nightcare and day services.
You will:
- Effectively handle queries and complaints
- Communicate orally and in writing
- Keep accurate records and provide management information
- Use and maintain information technology systems, prioritise workloads
- Work organisationally and with team members
Knowledge:
- Issues relating to older people and physical disabilities
- Health and safety issues in this area
- Confidentiality
Daily tasks/duties and responsibilities:
- Allocate work through the reablement IT Management Systems to Home Care Staff to maximise effectiveness and efficiency
- Plan and ensure continuity of reablement, coordinate staff rotas and work schedules, cover annual leave, sickness and training
- Make decisions about changes to service delivery with outreach practitioners, managers, communicate with service users, staff and managers
- Ensure safe working practices by compliance with health and safety legislation and guidance
- Monitor and inform the reablement coordinator, through the electronic management systems, of changes to actual service delivered against the service user’s individual service delivery plan
- Input changes to service delivery plans
- Action care plan changes and inform or discuss with all affected parties, confirm letters, document discussions
Essential requirements:
- English and maths equivalent to GCSE pass level
- CLAIT, IBT Level II or equivalent experience
Desirable but not essential:
- NVQ 3 in customer care
What can I expect?
- Full‑time working pattern of 37 hours per week*
- Office based position
- Support and access to high‑quality training programmes to progress your career to the next level
- Well‑being support: resilient teams, good work‑life balance, supportive leadership
- Access to Wellbeing Coaching if required, Support for Carers, a Sense of Belonging
- Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard)
- Local Government Pension Scheme (LGPS)
- Great range of benefits: discounted membership to leisure facilities, free 12‑week exercise programme, discounts for retail, entertainment, health and leisure providers, cycle to work scheme, eligibility for a Blue Light Card and many more
Support Planner (Full Time) in Wakefield employer: New Start
Contact Detail:
New Start Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Planner (Full Time) in Wakefield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to support planning. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience in handling queries, managing workloads, and using IT systems. This will help you stand out during interviews and demonstrate your capabilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on our job listings for any new opportunities that match your skills and interests.
We think you need these skills to ace Support Planner (Full Time) in Wakefield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Support Planner role. We want to see how you can handle queries, communicate effectively, and manage workloads.
Showcase Relevant Experience: When writing your application, don’t forget to mention any experience you have with older people or physical disabilities. We value knowledge in this area, so let us know how you've dealt with similar situations before!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, especially when it comes to your ability to keep accurate records and provide management information. Avoid jargon and make it easy for us to understand your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at New Start
✨Know Your Stuff
Make sure you brush up on the key responsibilities of a Support Planner. Understand how to handle queries and complaints effectively, and be ready to discuss your experience with IT management systems. This will show that you're not just interested in the role, but that you’re prepared for it.
✨Showcase Your Communication Skills
Since the role involves a lot of communication, both written and oral, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with team members or service users in the past. This will demonstrate your ability to keep everyone informed and engaged.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like changes to service delivery or managing staff rotas. Think through potential scenarios beforehand and have a structured approach ready to share. This will highlight your problem-solving skills and decision-making abilities.
✨Emphasise Your Understanding of Health and Safety
Given the nature of the role, it's crucial to show that you understand health and safety issues related to older people and physical disabilities. Be prepared to discuss how you would ensure safe working practices and compliance with legislation. This will reassure them that you take these matters seriously.
