Income Maximisation Officer
Salary: £38,976 – £47,229 per annum
Location: 44 York Street, Twickenham, TW1 3BZ
Employment type: Permanent Full Time
Expires: 05/07/2026
About the role
- Case Management – manage a patch of rent accounts, proactively maximise income collection and adhere to council procedures.
- Knowledge – assess and assist tenants to maximise benefits, ensuring correct claim of Housing Benefit and Universal Credit.
- Financial Support – provide financial advice to help tenants afford charges and avoid homelessness; refer to external agencies when needed.
- Customer Service – support tenants to improve financial situations through welfare benefits campaigns and surgeries.
- Fast‑Paced Work Environment – thrive in a busy, demanding setting.
- Communication & Interpersonal Skills – excellent verbal and written communication and strong relationship‑building abilities.
- Organisation & Record Keeping – strong task management and accurate record maintenance.
- Experience with Complex Customers – background working with individuals who have diverse and complex needs.
- Resilience & Teamwork – work independently and collaboratively, demonstrating adaptability and perseverance.
Essential Qualifications, Skills and Experience
- Demonstrated understanding of welfare‑based benefits and ability to provide advice on entitlement.
- Experience working with the public and advising on debt management and income maximisation.
- Capability to carry out a wide range of financial tasks, including affordability assessments.
- Mathematics and English GCSE grade C and above or equivalent.
- Home visits are essential; duty rota requires attendance at the office three days per week.
Inclusion and Equality
Richmond & Wandsworth Better Service Partnership is committed to inclusive recruitment practices and promoting equality and diversity. We are a Disability Confidence employer. Requests for reasonable adjustments throughout the recruitment process are welcome.
We are also committed to safeguarding and protecting children, young people and vulnerable adults. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and will require a satisfactory DBS check.
Benefits
40 days annual leave (including bank holidays), flexible working, generous pension scheme and a supportive working environment.
