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- Tasks: Handle customer inquiries across various channels with a focus on excellent service.
- Company: Local authority in North Yorkshire with a commitment to community support.
- Benefits: Hybrid working options, employee assistance programmes, and a generous pension scheme.
- Why this job: Join a supportive team and grow your career while making a difference in the community.
- Qualifications: Experience in customer service and strong IT skills are essential.
- Other info: Great training opportunities and potential for career advancement within the council.
The predicted salary is between 24000 - 28000 £ per year.
A local authority in North Yorkshire is looking for a Customer Service Officer to handle customer inquiries across multiple channels. The role requires effective communication skills and a customer-focussed approach. Candidates should have experience in a similar environment and be IT competent.
This job offers hybrid working options post-training and the opportunity for career development within the council. Benefits include employee assistance programs and a generous pension scheme.
Customer Service Officer — Hybrid Role with Training & Growth in Selby employer: New Start
Contact Detail:
New Start Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer — Hybrid Role with Training & Growth in Selby
✨Tip Number 1
Make sure you research the local authority and its values. Understanding their mission will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling customer inquiries, try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to gain insights about the work culture and any tips they might have for the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to grow with us in a hybrid working environment.
We think you need these skills to ace Customer Service Officer — Hybrid Role with Training & Growth in Selby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in customer service. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Communication Skills: Since effective communication is key for this role, let your personality shine through in your written application. Use clear and concise language, and don’t forget to express your enthusiasm for helping customers!
Highlight IT Competence: As the job requires being IT competent, mention any relevant software or tools you’ve used in previous roles. We’re keen to know how tech-savvy you are, so include examples that demonstrate your abilities.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at New Start
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you've handled inquiries in the past and what strategies you used to ensure customer satisfaction. This will show that you understand the role and can bring valuable experience to the table.
✨Show Off Your Communication Skills
Since effective communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer issues through various channels, whether it's face-to-face, over the phone, or via email.
✨Demonstrate IT Competence
Familiarise yourself with common customer service software and tools. If you have experience with specific systems, be sure to mention them. Showing that you're tech-savvy will give you an edge, especially in a hybrid role where digital communication is essential.
✨Express Your Interest in Growth
This position offers opportunities for career development, so make sure to express your enthusiasm for growth within the council. Share your long-term career goals and how they align with the organisation's mission. This shows that you're not just looking for a job, but a place to build your future.