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For Companies At a Glance
- Tasks: Be the friendly face of North Yorkshire Council, helping customers with their enquiries.
- Company: Join a forward-thinking team at North Yorkshire Council.
- Benefits: Enjoy competitive salary, shopping discounts, and a great pension scheme.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible working options available after training, with excellent career progression opportunities.
The predicted salary is between 27254 - 29064 ÂŁ per year.
Do you have excellent communication skills and a passion for providing outstanding levels of customer service? Are you someone that can use innovative thinking to come up with timely solutions to problems? Are you seeking a varied and important role which can provide you with opportunities to develop your career? If so, we want to hear from you!
About our team
Our Customer Service team here at North Yorkshire Council are a friendly, forward‑thinking and driven team, with a strong customer‑focused ethos and culture. We deliver a variety of services across a multi‑channel environment and are the front‑facing positive and professional image of North Yorkshire Council.
The role
As a Customer Service Officer, you will be the first point of contact for all enquiries. Customers have the ability to contact the council via telephone, email, webchat or social media and also face to face, and your job will be to provide a quality response via all of these channels, for a range of different service areas. You will be responsible for receiving and processing all enquiries in‑line with local and central government requirements. The role of Customer Service Officer is an exciting and varied role where no two days will be the same. Our team not only respond to general enquiries but also deal with some very specialist areas of work. To enhance your skills and ensure you are well‑equipped to deal with the large variety of queries that you will face, we offer superb training opportunities and strongly encourage career progression into the specific areas in which we service. This role is pivotal to the success of our organisation and is an extremely rewarding position where you can make a real difference within the communities across North Yorkshire.
Please note that candidates must be fully flexible to work Monday‑Friday, between the hours of 8:30–5:30, on a rota basis. The role offers the opportunity to work in a hybrid way after training is complete, with the expectation to be in the office at least 2 days a week.
What you will bring
- We are seeking enthusiastic individuals that have a passion for providing an outstanding level of customer service to our communities and customers.
- Have experience working in a customer‑focussed environment, ideally within a call centre setting.
- Be IT competent with experience using customer databases, internet applications and Microsoft Office.
- Be able to effectively communicate verbally and in writing with customers using voice, email and web chat as well as interacting with customers in a face‑to‑face setting.
- Be an innovative thinker and have a proactive approach to solving any issues that may arise.
- Have a full clean driving licence as travel to other offices in North Yorkshire may be required.
What we can offer you
As a North Yorkshire Council employee, you will have access to some great benefits via our Everybody Benefits scheme such as shopping discounts and home technology salary sacrifice schemes, financial well‑being and health assured – our employee assistance programme, to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish.
If you would like an informal discussion about our role, please contact: Sarah.Simpson@northyorks.gov.uk or Claire.Hilditch@northyorks.gov.uk
Customer Service Officer (Full Time) in Selby employer: New Start
Contact Detail:
New Start Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer (Full Time) in Selby
✨Tip Number 1
Get to know the company! Research North Yorkshire Council and their customer service ethos. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers through various channels, try role-playing different scenarios with friends or family. This will boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved customer issues. This will demonstrate your innovative thinking and proactive approach, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and comfortable using online platforms, which is essential for a Customer Service Officer.
We think you need these skills to ace Customer Service Officer (Full Time) in Selby
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer service, make sure to highlight your excellent communication skills in your application. Use clear and concise language to demonstrate how you can effectively interact with customers across various channels.
Tailor Your Application: Take a moment to customise your application for the Customer Service Officer role. Mention specific experiences that relate to the job description, especially any innovative solutions you've provided in past roles. We love seeing how you can bring your unique flair to our team!
Be Yourself: Let your personality shine through in your written application! We’re looking for enthusiastic individuals who are passionate about customer service, so don’t be afraid to show us what makes you tick and why you’d be a great fit for our friendly team.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and helps us get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at New Start
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand what makes for excellent communication and how to handle various customer interactions. This will help you demonstrate your passion for providing outstanding service during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've used innovative thinking to solve customer issues in the past. Think of specific situations where you turned a negative experience into a positive one. This will highlight your proactive approach and ability to think on your feet.
✨Familiarise Yourself with Multi-Channel Communication
Since the role involves various communication channels, be ready to discuss your experience with phone, email, web chat, and face-to-face interactions. You might even want to practice how you'd respond to a customer query through each channel to show your versatility.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities and career progression within the team. This shows your enthusiasm for the role and your desire to grow within the organisation.