At a Glance
- Tasks: Lead SEND tribunal appeals and manage dispute resolution for children and families.
- Company: Join a dedicated team making a real difference in SEND services.
- Benefits: Generous annual leave, pension scheme, fitness discounts, and wellbeing support.
- Other info: Opportunity for professional development and career growth.
- Why this job: Shape positive futures for children with SEND and work in a supportive environment.
- Qualifications: Extensive knowledge of SEND legislation and experience in managing complex cases.
The predicted salary is between 51356 - 55539 £ per year.
Tribunal, Dispute Resolution and Complaints Lead
Are you an experienced SEND professional with exceptional knowledge of SEND legislation, tribunal processes and dispute resolution?
Do you thrive in complex environments where you can make a meaningful difference for children, young people and families?
We are seeking a Tribunal, Dispute Resolution and Complaints Lead to play a pivotal role within our SEND Assessment Service (0–25), leading on SEND tribunals, complaints, dispute resolution and other associated legal processes.
The role
You will take direct responsibility for the management of SEND cases that are subject to SEND Tribunal appeals, complaints and dispute resolution processes.
You will work closely with families, schools, legal representatives, health and social care partners, and senior local authority colleagues to secure effective and lawful outcomes.
This will involve supporting locality team managers and caseworkers through robust supervision arrangements and taking lead responsibility to ensure a coordinated response is provided to families and children.
Key Responsibilities
- Lead and manage SEND tribunal appeals, complaints and dispute resolution activity on behalf of the local authority.
- Represent the local authority at SEND Tribunal hearings and other formal proceedings, ensuring compliance with any resulting orders.
- Prepare, coordinate and submit high-quality evidence and case documentation to support tribunal hearings.
- Provide expert advice and guidance to EHC Casework Managers and Officers, on all aspects of SENDIST processes and practice.
- Work proactively with families and partners to resolve disputes at the earliest opportunity and reduce the need for formal appeals.
- Support quality assurance processes and the robustness of SEND decision‑making, including SEN Panels.
- Deliver training and workforce development to schools, colleges, governors and professionals across education, health and social care.
- Monitor complaint and tribunal trends, identify areas for improvement and contribute to strategic SEND developments.
- Develop high quality CPD opportunities for the wider service in liaison with the Lead for SEND.
- Ensure accurate records are maintained and appeals activity is fully coordinated across the service.
We are looking for someone who has
- Extensive knowledge of SEND legislation, statutory guidance and current policy developments.
- Knowledge of children's continuing healthcare and NHS policy.
- Significant experience working within a SEND legislative framework.
- Experience managing complex cases involving legal, professional and ethical considerations.
- Experience of managing financial and reputational risk.
- The ability to work effectively with senior leaders, legal representatives and multi‑agency partners.
- Strong negotiation, facilitation and conflict resolution skills.
- Excellent written and verbal communication skills, including the ability to present complex information clearly and confidently.
- The ability to work independently, prioritise effectively and meet demanding statutory timescales.
- A commitment to inclusion, equality and outstanding customer service.
Why Join us?
- Generous Annual Leave: 28 days of holiday (pro‑rata), increasing to 34 days after five years’ service – plus public holidays.
- Pension Scheme: Save for your future with our generous Local Government Pension Scheme.
- Fitness Discounts: Discounted gym memberships at various gyms across the county.
- Lifestyle Savings: Enjoy a wide range of discounts at hundreds of popular high‑street and online retailers.
- Additional wellbeing support, employee assistance, and development opportunities.
Ready to make a difference?
Join us and help shape positive futures for children and young people with SEND across our communities.
For more information, please contact Chris Reynolds, Head of SEND and Resources, via email at Chris. Reynolds@northyorks. gov. uk
We look forward to exploring your interest and receiving your application.
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StudySmarter Expert Advice🤫
We think this is how you could land Tribunal, Dispute Resolution and Complaints Lead (Full Time) in Scarborough
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We think you need these skills to ace Tribunal, Dispute Resolution and Complaints Lead (Full Time) in Scarborough
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
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Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for New Start and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at New Start
✨Get to Know Public Sector Values
Before your interview with New Start, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
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Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for New Start.
