At a Glance
- Tasks: Design and improve services that impact thousands of residents using user-centred design principles.
- Company: Join the North Yorkshire Council's innovative Transformation team.
- Benefits: Enjoy a competitive salary, flexible working, and great employee benefits.
- Other info: Collaborate with a multidisciplinary team and grow your career in local government.
- Why this job: Make a real difference in your community while developing your skills in a supportive environment.
- Qualifications: Enthusiasm for service design and knowledge of user-centred design approaches.
The predicted salary is between 38220 - 42839 £ per year.
- Service Designer
- North Yorkshire Council – Scarborough, North Yorkshire
- Job Type: Full Time
About the role
We’re looking for a Service Designer to join our Service Design and Digital Adoption team within the Transformation service.
This role will allow you to contribute to the design and improvement of services that impact thousands of residents.
You’ll work as part of a collaborative, multidisciplinary team supported by experienced senior colleagues and a manager who is committed to your development and progression.
You’ll play an important role in delivering change, while building your confidence and skills within a well‑established and supportive team.
Key responsibilities
- Support the design and improvement of services using user‑centred design principles.
- Work with colleagues to understand user needs and service challenges.
- Contribute to key service design activities such as user research, journey mapping and prototyping.
- Help facilitate workshops and collaborative sessions with stakeholders.
- Support the promotion of service design best practice across the organisation.
About you
We’re looking for someone who is enthusiastic about service design and eager to develop their career.
What matters is that you are curious, thoughtful, comfortable working with uncertainty, and able to turn what you learn from people into practical improvements.
- Experience or knowledge of user‑centred design approaches.
- Know when and how to use service design tools and techniques (e. g., user journeys, personas, workshop facilitation).
- Strong communicator who can work effectively with colleagues and stakeholders.
- Motivated to learn, develop, and grow within the role.
- About the team
The Transformation team at North Yorkshire Council helps services change in practical, sustainable ways.
Our Service Design and Digital Adoption team focuses on creating accessible, efficient, and user‑friendly council services.
You’ll work closely with
- Other service designers
- UX designers
- Colleagues delivering services
- Service owners and product managers
- Digital, data and automation specialists
- Colleagues across the council
Why work for us?
- A supportive team environment with strong development opportunities.
- Hybrid and flexible working options.
- Local government pension scheme.
- Employee benefits including retail discounts and green car schemes.
- Health and wellbeing support, including an employee assistance programme.
- Contact
For more information about our role please contact Dave Skinner, dave. skinner@northyorks. gov. uk.
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