At a Glance
- Tasks: Maximise revenue through accurate billing and collection of Council Tax and Business Rates.
- Company: Join North Yorkshire Council, a supportive local government team.
- Benefits: Enjoy a competitive salary, pension scheme, discounts, and wellbeing support.
- Other info: Great career growth opportunities in a dynamic work environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong customer service skills and ability to handle sensitive information.
The predicted salary is between 29064 - 31537 € per year.
The Revenues service has a clear purpose to deliver the billing, collection and recovery of Council Tax, Business Rates and Business Improvement District (BID) levies within the North Yorkshire area.
Role Summary
As a Revenues Officer specialising in Business Improvement District levies you will help maximise revenue from accurate billing and collection of BIDs, Business Rates and Council Tax. You will engage with customers and service users regularly, interpret policies and legislation, and identify customer needs, including sensitive or complex matters.
Duties and Responsibilities
- Effectively manage customer enquiries via face‑to‑face, telephone or written correspondence.
- Maintain and update customer records for accurate billing and collection.
- Assist with discovery of new properties and changes to existing hereditaments to keep an up‑to‑date database of properties and liable parties.
- Work closely with the Valuation Office Agency to resolve discrepancies and ensure valuation lists are correct.
- Understand legislation, policies and procedures relevant to the Revenues service and each BID to provide accurate information to customers.
- Negotiate realistic and sustainable payment arrangements based on individual circumstances.
- Manage workload to meet key performance indicators and service targets for customer service, accuracy and collection rates.
What You Will Bring
- Excellent customer service skills
- Ability to handle sensitive and confidential data appropriately
- Demonstrated experience of learning, applying and communicating rules and procedures of a similar nature in another setting
- Capacity to work under pressure while maintaining a high level of accuracy and thoroughness
- Experience using IT systems, including specialist software, document imaging, telephony systems, Excel and Word
- Ability to work independently, prioritise effectively and handle sensitive situations with professionalism and empathy
Benefits
In addition to your salary, we offer a range of great benefits to support you financially and make life easier.
- Local government pension scheme with 18.1% employer contribution
- Salary sacrifice schemes
- Employee discount benefits (shopping, supermarkets, gym discounts, etc.)
- Travel loans
- Health Assured – confidential help and support for your wellbeing
Contact
For more information or an informal discussion about the role, please contact:
- Joanne Deighton – Business Rates & Valuation Manager – Joanne.deighton@northyorks.gov.uk
- Heather Veitch – Business Rates & Valuation Team Leader – heather.veitch@northyorks.gov.uk
Key Dates
Closing date: 7th June 2026
Revenues Business Improvement District Officer (Full Time) in Scarborough employer: New Start
North Yorkshire Council is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With competitive benefits such as a generous local government pension scheme, salary sacrifice options, and employee discounts, staff are encouraged to thrive both personally and professionally in the beautiful coastal town of Scarborough. Join us to make a meaningful impact in the community while enjoying a fulfilling career in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues Business Improvement District Officer (Full Time) in Scarborough
✨Tip Number 1
Get to know the company! Research North Yorkshire Council and their Revenues service. Understanding their values and goals will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and revenue management. Think about examples from your past experiences that demonstrate your skills in handling sensitive situations and maintaining accuracy.
✨Tip Number 3
Network like a pro! Connect with current or former employees of North Yorkshire Council on LinkedIn. They can provide insights into the company culture and might even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about landing the job as a Revenues Business Improvement District Officer.
We think you need these skills to ace Revenues Business Improvement District Officer (Full Time) in Scarborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Revenues Business Improvement District Officer. We want to see how you can contribute to maximising revenue and providing excellent customer service.
Showcase Your Customer Service Skills:Since this role involves engaging with customers regularly, it’s crucial to demonstrate your customer service skills in your written application. Share examples of how you've handled sensitive situations or complex enquiries in the past.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team at North Yorkshire Council.
How to prepare for a job interview at New Start
✨Know Your Stuff
Make sure you understand the key responsibilities of a Revenues Officer, especially around Business Improvement Districts. Brush up on relevant legislation and policies so you can confidently discuss how they apply to the role.
✨Customer Service is Key
Since this role involves engaging with customers regularly, prepare examples of how you've handled customer enquiries in the past. Think about situations where you managed sensitive information or resolved complex issues effectively.
✨Show Your Organisational Skills
Be ready to talk about how you manage your workload and prioritise tasks. Use specific examples to demonstrate your ability to meet performance indicators while maintaining accuracy and thoroughness under pressure.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This shows your genuine interest in the role and helps you understand more about the team dynamics and expectations within the Revenues service.
