Ealing London Borough Council is seeking a Head of Resident Experience in London. This pivotal role leads resident engagement, complaints handling, customer insight, and resident journeys to continually improve landlord services.
You will champion resident-driven decisions, design services around their needs, and drive cross-team collaboration with residents and partners. The role requires strategic thinking with a strong delivery discipline, and a passion for delivering lasting improvements for
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Resident Experience & Engagement Lead employer: New Start
New Start is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture focused on recovery and social reintegration. With a competitive salary and opportunities for professional development, staff are empowered to make a meaningful impact in the lives of residents while enjoying a balanced work-life schedule. Located in a vibrant community, employees benefit from a collaborative environment that fosters innovation and personal fulfilment.
