Jobs
Repairs Operations Manager
Salary
P09 - £71,181 - £74,802
Expires
01/11/2026
Location
London (Greater), London (Greater)
Job Type
Full Time
The repairs team at Royal Greenwich are looking to recruit an experienced and driven Repairs Operations Manager to join their Housing and Safer Communities Directorate.
This is a key leadership role overseeing a high-profile responsive repairs operation covering around 25,000 Council homes. You'll be responsible for leading the delivery of a high-performing, resident-focused repairs service that meets the Council’s strategic aims and ensures homes are safe, high quality, and compliant.
Key Responsibilities
- Lead a large, multi-disciplinary team (up to 125 staff) delivering responsive repairs across the borough’s housing stock.
- Ensure timely, cost-effective, and high-quality delivery of repairs through effective operational control and management.
- Drive service improvements and champion a culture of accountability, safety, and continuous improvement.
- Work collaboratively across departments and with senior stakeholders to deliver outcomes aligned with the Council’s housing and sustainability goals.
- Ensure compliance with all relevant legislation, regulatory expectations, and health & safety standards.
- Embed customer-centric practices, learning from complaints and feedback to improve service delivery.
- Manage significant budgets, delivering value for money and maximising resource effectiveness.
The Ideal Candidate
- Proven senior-level leadership experience in repairs and maintenance within the social housing sector.
- Strong track record of operational service delivery, team leadership, and budget management.
- Ability to work strategically and operationally – leading transformation, driving efficiency, and enhancing resident satisfaction.
- Comprehensive understanding of housing legislation, regulatory requirements, and safety standards.
- Excellent stakeholder management, communication, and problem-solving skills. Passionate about public service and improving the lives of residents in Greenwich.
This is an exciting opportunity to take the lead in shaping the future of housing repairs within one of London’s most forward-thinking local authorities.
For an informal discussion please contact marc.cook@royalgreenwich.gov.uk
Company: Royal Borough of Greenwich
Salary: P09 - £71,181 - £74,802
Location: London (Greater), London (Greater)
Sector: Corporate Services
Sector: Corporate Management Team
Job Role: Manager
#J-18808-Ljbffr
Repairs Operations Manager (Full Time) employer: New Start
New Start is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture focused on recovery and social reintegration. With a competitive salary and opportunities for professional development, staff are empowered to make a meaningful impact in the lives of residents while enjoying a balanced work-life schedule. Located in a vibrant community, employees benefit from a collaborative environment that fosters innovation and personal fulfilment.
