At a Glance
- Tasks: Be the go-to person for Building Control queries and support the team in processing applications.
- Company: Join Maldon District Council, a community-focused local authority.
- Benefits: Earn up to £18 per hour with flexible working options.
- Other info: Work in a vibrant town with great local amenities and career growth opportunities.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: 5 GCSEs or equivalent, customer service experience, and strong admin skills.
Technical Support Officer (Building Control) - Maldon District Council
Location: Maldon, Essex
Salary: £18.00 PAYE / £23.08 Umbrella per hour
Job Type: Full Time, Temporary 37 hours per week
Closing Date: Monday 27th July 2026
Interview Date: Friday 31st July via MS Teams.
Essex County Council (ECC) are delighted to be supporting Maldon District Council in recruiting a Technical Support Officer within their Building Control team on an initial 2-month contract, with view to extend. Due to the nature of this role, the successful candidate will be required to work on-site 2 days per week.
Role Purpose: As a Technical Support Officer, you'll be the first point of contact for Building Control enquiries. You'll process Building Regulation applications, maintain accurate records, support Building Control Surveyors, liaise with customers, and ensure applications are managed efficiently and in accordance with legislation.
Accountabilities - Service Delivery:- Assist the efficient, effective and consistent processing and resolution of Building Control queries, identifying and meeting customer needs and ensuring the sharing and dissemination of best practice.
- Assist with the understanding of customer need and enabling a speedier, simpler, more responsive customer journey contributing to the continuous improvement in the delivery of the Council's outcomes and ensuring high levels of internal customer satisfaction.
- Access and accurately update all relevant information systems, both customer and back office ensuring that the master customer record is updated and maintained through verification and validation, and in accordance with Data Protection principles.
- Supporting customer self-serve and spotting opportunities for the Council to initiate further enabling and self-serve.
- Manage non-complex customer issues effectively and understand when to consult with the Building Control Surveyors and Building Control Manager.
- Maintain confidentiality in line with agreed policy and relevant data protection legislation.
- To support the continuous improvement of processes and procedures within the service using best practice from others where appropriate.
- To provide support for the escalation of service issues.
- Assist with knowledge sharing across services.
- Good standard of education with a minimum of 5 GCSEs or equivalent experience.
- Evidence of Continuous and Professional Development (CPD).
- In-depth understanding of the Building Control function and an understanding of the relevant legislation and regulations applied to the function.
- Some experience of working in a customer focused, service delivery role and good admin skills.
- Working efficiently, professionally, paying attention to detail and following workflows when processing enquiries.
- Effective management of enquiries, assessing risk, identifying potential fraud and working on more complex enquiries in conjunction with Building Control Surveyors.
- Ensure outcomes meet legislative and professional standards.
- Manage customer interactions promptly and effectively, establishing the nature of the enquiry and then taking action or referring to another team where appropriate.
- Proven ability to analyse and respond to requests and understanding of when to elevate enquiries.
- Proven ability to deliver high standards and good customer service.
- Strong ICT skills and proven ability to learn new systems quickly.
Maldon District Council is committed to safeguarding and promoting the welfare of vulnerable groups including children, young people and adults and expects all staff and volunteers to share this commitment. Disclosure and Barring checks will be undertaken according to the responsibilities of the role. We welcome applications from people of all backgrounds, culture and experience. Applicants will be considered regardless of race, sex, disability or marital status. Maldon District Council is committed to the employment and career development of disabled people. To demonstrate our commitment, we have been accredited as a Disability Confident Employer.
Technical Support Officer – Maldon District Council (Interim) employer: New Start
New Start is an exceptional employer located in Chelmsford, offering a supportive work culture that prioritises employee well-being and professional growth. With 27 days of holiday and participation in the Local Government Pension Scheme, we provide our team with valuable benefits while fostering an environment that encourages mentorship and collaboration among ecologists. Join us to make a meaningful impact on complex development projects in a dynamic and rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Officer – Maldon District Council (Interim)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like New Start.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like New Start. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Technical Support Officer – Maldon District Council (Interim)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to New Start.
How to prepare for a job interview at New Start
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in New Start's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services New Start offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
