At a Glance
- Tasks: Lead a team to support vulnerable males in a trauma-informed environment.
- Company: Family-run, not-for-profit organisation dedicated to helping disadvantaged groups.
- Benefits: Competitive salary, pension scheme, 22 days annual leave, and extensive training opportunities.
- Other info: Join a supportive team and contribute to positive change in the community.
- Why this job: Make a real difference in the lives of vulnerable males while developing your leadership skills.
- Qualifications: 2+ years management experience in a similar setting and NVQ Level 2 in Health & Social Care.
The predicted salary is between 38602 - 38602 £ per year.
New Start is a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, children, and young people. We deliver a diverse range of homelessness projects and temporary housing solutions, helping some of the most complex and disadvantaged groups across Merseyside.
We have a fantastic opportunity for a Male Project Service Manager to work within a 24/7 male only supported accommodation project in Liverpool. You will be managing and leading an established team of staff in supporting vulnerable males via a trauma informed, strengths-based program of empowerment and confidence-building to help them to feel safe, personally grow and develop within safe and comfortable accommodation, whilst working towards greater independence and a more permanent housing solution.
What we have to offer:
- Competitive Salary of £38602
- Mon - Fri 37.5 hours per week + option for overtime and on call fee
- A contributory pension scheme
- 22 Days annual leave, rising by 1 day per years' service
- An online bespoke Mandatory training package including a wide range of additional resources to support your development
- A range of learning and development opportunities up to and including Level 5
- Medicash enrolment upon successful completion of probation
Responsibilities as the Male Project/Service Manager will include:
- Leading and managing an established team responsible for inspiring positive change for a caseload of males within a trauma-aware, psychologically informed project-environment.
- Applying your experience and understanding of the complexities and impact that issues such as substance misuse, homelessness, complex needs, and multiple disadvantages can have on males, and how these issues can further increase risk taking behaviours.
- Ensuring all Serious Incidents are documented on a Serious Incident Template (S.I.T), reported as an SIR to Liverpool City Council and reported to the Director of Operations immediately to enable a timely notification process to the Commissioning bodies.
- Carrying out serious incident debriefs following a serious incident when necessary and ensuring recommendations are applied when required.
- Acting as a lead professional on Safeguarding at the Project, ensuring the implementation of New Start's Safeguarding Policy by all staff at the Project.
- Supporting staff to enable males who access the service to feel safe within their environment, settle in, and work towards implementing a more empowering and positive daily structure into their lives at a pace that is realistic and achievable to them.
- Overseeing the project in terms of educating and supporting males to access harm reduction services in relation to wellbeing, and substance misuse, encouraging recovery for those in-service.
- Representing New Start at a management level with Merseyside Police, and external support agencies.
- Establishing an environment of physical and environmental safety via effective, collaborative working and risk management.
- Representing the service at multi-agency risk assessment conferences (MARAC) to effectively safeguard and protect those at risk within services and communicate these safety plans with stakeholders including directors and Liverpool City Council Commissioners.
- Overseeing the team of support coaches, fostering a culture that aims to break the cycle of male centred issues for those accessing the provision, inspiring the team to translate support into practical and effective help which develops life-skills, resilience, and tenancy management abilities; whilst promoting an overall ‘better life' for complex males.
- Managing, motivating, supporting, and developing the staff team based within the project, leading by example, to ensure service users and stakeholders receive an excellent service, whilst ensuring objectives are met and positive outcomes are achieved.
- Overseeing and supervising staff caseloads, supporting professional recording and task completion via the MainStay system & assisting the staff team to drive direct outcomes for service user's in-line with contractual requirements.
- Ensuring the safe and effective delivery of services, including risk assessment, safety planning, and the safeguarding of adults.
- Overseeing security and compliance requirements associated with managing a large HMO.
- Committing to being part of the On-site services on-call team / out of hours rota.
- Managing the staff rotas always ensuring consistency of staffing level as per contractual requirements.
- Holding responsibility for the effective management, recording and submission of incidents at the project.
- Fostering positive connections with local neighbours and the surrounding community, responding to concerns promptly and resolving issues in a timely manner.
What we are looking for in a Project/Service Manager:
- A minimum of 2 years management / supervisory experience in a similar setting (Essential)
- NVQ Level 2 or above in Health & Social Care (Essential)
- Substantial experience of delivering or overseeing services that are male centred and led
- Management qualification / currently working towards completion of - NVQ Level 5 in Leadership and Management or equivalent (Essential)
- Demonstrable experience of effectively managing, leading, motivating and inspiring staff
- A minimum of 3 years' experience in a similar post supporting outreach service, hostel provision or a residential setting, and experience of case work (Essential)
- Driver with access to own vehicle (Essential)
- Relevant experience of the MainStay system, or similar Capita system & Current working knowledge of the barriers facing homeless individuals
- Knowledge and experience of the Property Pool Plus system
- Relevant knowledge and experience of working with individuals experiencing repeat homelessness / eviction
- Relevant knowledge and experience of working with the following client groups: mental health; substance misuse issues; refugee status and multiple complex needs
- Knowledge and understanding of Safeguarding procedures and legislation within statutory and non-statutory services
- Previous experience of multi-agency working
This post is subject to enhanced DBS criminal record disclosure.
Project Service Manager - Male Hostel in Liverpool employer: New Start
New Start is an exceptional employer that prioritises the well-being and professional growth of its staff while making a meaningful impact in the community. With a supportive work culture, competitive salary, and extensive training opportunities, employees are empowered to develop their skills and contribute to transformative projects for vulnerable males in Liverpool. The organisation's commitment to a trauma-informed approach ensures that both staff and service users thrive in a safe and collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Project Service Manager - Male Hostel in Liverpool
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by New Start.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like New Start.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at New Start.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at New Start. Apply directly through us to stand out!
We think you need these skills to ace Project Service Manager - Male Hostel in Liverpool
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of New Start. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Project Service Manager - Male Hostel, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at New Start
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of New Start. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
