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- Tasks: Lead and inspire a team to support vulnerable women in a safe, empowering environment.
- Company: Family-run, not-for-profit organisation dedicated to helping the homeless.
- Benefits: Competitive salary, generous leave, training opportunities, and a contributory pension scheme.
- Why this job: Make a real difference in the lives of women seeking independence and stability.
- Qualifications: Experience as a Senior Housing Support Worker and strong leadership skills.
- Other info: Join a dynamic team focused on continuous improvement and community impact.
The predicted salary is between 29500 - 29500 £ per year.
New Start is a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, children, and young people. We deliver a diverse range of homelessness projects and temporary housing solutions, helping some of the most complex and disadvantaged groups across Merseyside.
Have you had experience working as a Senior Housing Support Worker? Do you hold the necessary skills to coach and inspire people to move forward positively with their lives? If you do, then we have a fantastic opportunity for a Deputy Manager to work within a 24/7 supported accommodation hostel in Liverpool. You will be supporting vulnerable adults via a program of empowerment and confidence-building, helping them to personally grow and develop within safe and comfortable lodgings whilst working towards greater independence and a more permanent housing solution.
What we have to offer:
- Competitive Salary - £29500 - (37.5 Hours)
- A contributory pension scheme
- 22 Days Annual Leave - Rising 1 day per year to a maximum of 30 days
- An online bespoke Mandatory training package including a wide range of additional resources to support your development
- A range of learning and development opportunities up to and including Level 5
- Medicash and Employee Assistance Programme
Responsibilities as a Deputy Manager - Female Homeless Hostel will include:
- To support the Service Manager in leading the delivery of a safe, trauma-informed, gender-responsive supported housing service for women within Liverpool City Council's Single Homeless Pathway.
- Delivery of high-quality housing-related support
- Robust safeguarding practice
- Strong performance against contractual KPIs
- Effective risk management
- Timely and planned move-on progression
The role requires leadership oversight, operational management and quality assurance to ensure Geneva Road delivers consistently safe and outcome-focused support.
Service Leadership & Operational Oversight
- To deputise for the Service Manager in their absence.
- To provide leadership, guidance and direction to Support Practitioners.
- To embed trauma-informed, psychologically informed and gender-specific approaches.
- To promote a safe, inclusive and empowering environment for women accessing the service.
- To support rota management ensuring safe staffing levels at all times.
- To assist with sickness monitoring, annual leave oversight and performance management where required.
Delivery Within the Single Homeless Pathway
- The Deputy Manager is accountable for ensuring Geneva Road operates fully in line with Liverpool City Council's Single Homeless Pathway specification.
- Driving progression through pathway stages.
- Monitoring and managing length of stay.
- Reducing drift and unplanned exits.
- Ensuring move-on planning begins at induction.
- Monitoring planned vs unplanned move-on outcomes.
- Reviewing evictions and abandonments for learning themes.
Performance concerns must be escalated to the Service Manager and Head of Homeless Services where KPIs are at risk.
KPI & Performance Accountability
- Monitor service performance via Mainstay and internal reporting systems.
- Track key indicators including: Length of stay, Move-on rates, Evictions, Abandonments, Engagement levels, Risk review timeliness.
- Support service improvement plans where performance falls below threshold.
- Provide performance summaries to the Service Manager and Head of Homeless Services as required.
Safeguarding & Serious Incident Management
- To act as Safeguarding Lead in the absence of the Service Manager.
- To ensure all safeguarding concerns are recorded on DAVE and escalated appropriately.
- To ensure Serious Incidents are:
- Completed using the Serious Incident Template (SIT)
- Submitted as an SIR to Liverpool City Council
- Reported immediately to the Head of Homeless Services / On-Call Manager
Risk & Recording Governance (Mainstay & DAVE)
Every resident has:
- A comprehensive Risk Assessment
- A Person-Centred Support Plan
- A Client Safety Plan (where required)
- A Move-On Plan aligned to pathway progression
Support Delivery & Resident Outcomes
The Deputy Manager will ensure staff support women to:
- Sustain accommodation
- Increase independence and life skills
- Improve personal safety
- Engage with specialist services (IDVA, mental health, substance misuse, ASC)
- Address barriers to housing progression
- Build resilience and community integration
The service must maintain a strengths-based and empowering approach at all times.
Quality Assurance & Continuous Improvement
- To conduct structured case file audits.
- To review Serious Incident themes and trends.
- To lead reflective practice within team meetings.
- To support service development and continuous improvement.
- To support complaints investigations and provide information to the Complaints Champion.
This post is subject to enhanced DBS criminal record disclosure.
Deputy Manager - Female Homeless Hostel in Liverpool employer: New Start
Contact Detail:
New Start Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager - Female Homeless Hostel in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing support sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their approach to trauma-informed care and be ready to discuss how your experience aligns with their mission. Show them you’re not just a fit on paper!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and safeguarding. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at New Start.
We think you need these skills to ace Deputy Manager - Female Homeless Hostel in Liverpool
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for supporting vulnerable adults in your application. Share personal experiences or motivations that drive you to work in this field, as it really helps us understand your commitment.
Tailor Your CV: Make sure your CV highlights relevant experience, especially if you've worked as a Senior Housing Support Worker before. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get straight to the point about why you're the perfect fit for the Deputy Manager position and how you can contribute to our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at New Start
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of the Deputy Manager role. Brush up on trauma-informed care and gender-specific approaches, as these are crucial for supporting vulnerable women. Being able to discuss how you’ve applied these principles in your previous roles will show you’re a great fit.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams or guiding support practitioners. Think about times when you’ve successfully led a project or initiative, and be ready to share how you inspired others to achieve their goals.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific challenges you’ve faced in previous roles, particularly around safeguarding or performance management. Employers want to see how you approach problem-solving and what strategies you use to ensure positive outcomes for residents.
✨Ask Thoughtful Questions
Prepare some insightful questions about the organisation’s approach to housing support and how they measure success. This shows your genuine interest in the role and helps you understand if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
