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- Tasks: Lead transformation in housing services and advocate for tenants and landlords.
- Company: Join a pivotal organisation shaping the future of housing in the UK.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while driving change in the housing sector.
- Qualifications: Senior leadership experience and expertise in digital innovation and consumer rights.
- Other info: Work in a dynamic environment with strong partnerships across government and housing sectors.
The predicted salary is between 130095 - 130095 £ per year.
Salary: £130,095 per annum, negotiable based on experience. This role is full-time and offers a hybrid working arrangement with regular office attendance in London. The Housing Ombudsman Service plays a critical role in supporting the government’s housing agenda by providing swift and effective redress for the roughly 4 million social tenants who can access its service.
Responsibilities
- Guide the organization through a significant period of transformation and scale‑up while delivering a trusted and impartial service.
- Drive continuous improvement in customer experience and case output.
- Advocate for tenants, leaseholders and landlords as a skilled arbitrator balancing stakeholder needs.
- Collaborate with stakeholders such as the Regulator of Social Housing, other redress providers and government partners to achieve strategic objectives.
Qualifications
- Senior leadership experience and expertise in maintaining and improving organizational output and performance.
- Experience leading transformation and organizational change.
- Expertise in digital innovation and consumer rights/consumer protection preferably in a housing context.
- Experience with complex casework and/or complaint handling.
- Understanding of the Ombudsman role, Parliament and government workings.
- Strong partnership skills with government bodies to deliver strategic objectives.
Location: London (Hybrid – regular office attendance required).
Application deadline: 13 February 2026, 9:00 am.
To apply, please click the Apply Now link below or contact hoj@gatenbysanderson.com for a confidential conversation.
Housing Ombudsman (Full Time) employer: New Start
Contact Detail:
New Start Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Ombudsman (Full Time)
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who have experience with the Ombudsman role. A friendly chat can open doors and give you insights that might just set you apart from the competition.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the housing agenda and the Ombudsman’s role. We want you to be able to discuss how you can drive transformation and improve customer experience confidently!
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've led change and improved performance in previous roles. We love hearing about real-life experiences that demonstrate your ability to advocate for tenants and balance stakeholder needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re here to support you every step of the way in landing that dream job!
We think you need these skills to ace Housing Ombudsman (Full Time)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in leadership and transformation. We want to see how your skills align with the Housing Ombudsman role, so don’t hold back on showcasing your achievements!
Showcase Your Expertise: When writing about your experience, focus on your expertise in digital innovation and consumer rights. We’re looking for someone who can advocate effectively for tenants and landlords, so share specific examples of how you've done this in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid jargon unless it’s relevant to the housing context!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click the Apply Now link!
How to prepare for a job interview at New Start
✨Know Your Stuff
Make sure you understand the role of a Housing Ombudsman inside out. Familiarise yourself with the current housing agenda, key legislation, and the challenges faced by tenants and landlords. This will help you demonstrate your expertise and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role requires senior leadership experience, be ready to discuss specific examples of how you've led transformation and improved organisational performance in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your impact.
✨Emphasise Collaboration
Collaboration is key in this role, so prepare to talk about your experience working with various stakeholders. Think of examples where you've successfully partnered with government bodies or other organisations to achieve strategic objectives, and be ready to explain how you navigated any challenges.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your approach to complex casework and complaint handling. Practice articulating your thought process and decision-making skills in these situations, as it will showcase your ability to balance stakeholder needs effectively.
