Jobs
Head of Resident Experience
More Information
Salary
up to £93k
Expires
29/11/2026
Location
London (Greater), London (Greater)
Job Type
Full Time
This is a pivotal role in the next phase of our landlord services improvement journey.
We want residents genuinely at the heart of how we make decisions, design services and drive improvement. That means listening, acting on what residents tell us and demonstrating how their experience influences the services we provide.
You will lead our approach to resident engagement, complaints, customer insight, resident journeys and access, ensuring that resident insight becomes a powerful driver for continuous improvement across our landlord services.
We are looking for people who are ambitious for Ealing and ambitious for our residents. Leaders who are comfortable driving change, combine strategic thinking with a strong grip on delivery, and understand that lasting improvement comes from working with residents, colleagues and partners.
We have made real progress, but our journey is not finished. That is precisely what makes this such an exciting time to join us.
Company: Ealing London Borough Council
Salary: up to £93k
Location: London (Greater), London (Greater)
Sector: Corporate Services
Sector: Corporate Management Team
Sector: Housing
Job Role: Head of Service
Closing date for applications:
Midnight Sunday 29 November 2026
(Dates may be subject to slight change)
#J-18808-Ljbffr
Head of Resident Engagement (Full Time) employer: New Start
New Start is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture focused on recovery and social reintegration. With a competitive salary and opportunities for professional development, staff are empowered to make a meaningful impact in the lives of residents while enjoying a balanced work-life schedule. Located in a vibrant community, employees benefit from a collaborative environment that fosters innovation and personal fulfilment.
