At a Glance
- Tasks: Support the Housing Standards team in managing contractor work and tenant enquiries.
- Company: Join North Yorkshire Council, dedicated to providing quality housing.
- Benefits: Competitive salary, hybrid working options, and a supportive team environment.
- Other info: Enjoy a proactive role with opportunities for personal growth and development.
- Why this job: Make a real difference in the community by ensuring safe and compliant housing.
- Qualifications: Customer service skills, knowledge of housing regulations, and proficiency in Microsoft software.
The predicted salary is between 29064 - 31537 £ per year.
The Housing Standards team are responsible for ensuring the Council's social housing portfolio of circa 9,000 dwellings is maintained to meet all current statutory, regulatory, and legislative standards. We have an exciting opportunity for an Operational Support Officer within our growing Housing Standards Contracts Team.
Our Service
The purpose of our Service is to provide quality, affordable, healthy, and sustainable homes that meet the present and future needs of all our tenants. The Housing Standards team is made up of six closely linked areas of housing expertise i.e., repairs, improvements, compliance, contracts, construction and safety. Each team consists of suitably qualified, skilled, and experienced trade operatives, surveyors, or contract supervisors.
Your New Role
As an Operational Support Officer, you will work within the Contracts team and play a key role in the day-to-day administration of external contractor work. The core focus of the post is to be the principal point of contact for enquiries into the team, dealing with reactive repair requests from tenants, and working closely with Contract Supervisors to raise works orders, purchase orders and process invoices.
What We're Looking For
- Essential:
- Ability to build positive working relationships with tenants, contractors and colleagues.
- Good knowledge of Microsoft software including Excel spreadsheets.
- Experience of data entry.
- Customer service experience.
- Knowledge of housing regulations and landlord duties including AWABBS Law, damp and mould, asbestos awareness, gas regulations, working at heights, electrical safety and other compliance requirements.
- Good knowledge of area and geography of our stock.
- Desirable:
- Experience within contract administration or contractor management environments.
Personal Attributes
We're looking for someone who is proactive, organised and customer focused, with a positive approach to problem solving. You will be comfortable working independently and as part of a team, with a commitment to delivering excellent services and continuously improving the customer experience.
Additional Information
After training and induction has been completed hybrid working is available with a minimum of 2 days, 3 preferred, working from the Council offices. Working hours are 8.30am to 5.00pm Monday-Thursday and 8.30am to 4.30pm Fridays.
Contact
If you would like an informal conversation regarding the role, please contact Donna Jobling, Housing Standards Manager on 07525 987947 or donna.jobling@northyorks.gov.uk.
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