At a Glance
- Tasks: Help customers navigate the library and provide excellent service.
- Company: Join Essex County Council, a dynamic local authority committed to community service.
- Benefits: Flexible working hours, competitive salary, and opportunities for personal growth.
- Other info: Mobile role across various libraries with a supportive and inclusive team.
- Why this job: Be part of transforming libraries and making a difference in your community.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 25959 - 25959 £ per year.
We are currently recruiting a Customer Services Assistant based within our Dunmow Library. This is a part-time position working 11 hours per week and includes working every Saturday. The pro rata salary will be £7,718 per annum.
This role will be based at Dunmow Library and will require travel throughout the local area; you could work at different Libraries throughout Uttlesford including Stansted, Saffron Walden, and Thaxted.
The Role: You'll join a service that is undergoing change. Libraries around the UK are evolving to meet the differing demands of our customers. You'll support with book circulation and issuing, signpost customers to different services and be our ears and eyes for what makes the difference to our customers.
The Opportunity: Our Customer Service team are at the heart of what we do - they are the face of our libraries and our driving force. To join them you'll need to be confident helping a diverse range of customers, with demands that change daily. We have an inclusive environment - your experience, your age and your perspectives are welcome in our team.
Key Responsibilities:- Helping people and providing excellent customer service.
- Arranging and conducting Rhymetime, an inclusive session for families with babies and toddlers.
- Ensuring Health & Safety standards are met.
- Assisting with promotional activities to generate income.
- Helping customers use the library catalogue and learn about the full library offer.
- Ensuring seamless stock circulation and management.
- Being a trusted keyholder for smaller libraries.
- Demonstration of IT skills or the ability to learn.
- Customer service experience in any area.
- Confidence in speaking to customers and signposting them to services.
- Enthusiasm and ideas.
- Enjoy working within a team.
- Possession of a Driving Licence.
We are dedicated to building a team that reflects the diverse community we serve. All qualified applicants will receive consideration for employment.
Please note that the job role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle, or the ability to meet the mobility requirements of the role through other means.
Please note that visa sponsorship is not available for this role. Applicants must have a current, unrestricted right to work in the UK.
At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process.
Customer Services Assistant – Dunmow Library (Part Time) in Great Dunmow employer: New Start
New Start is an exceptional employer located in Chelmsford, offering a supportive work culture that prioritises employee well-being and professional growth. With 27 days of holiday and participation in the Local Government Pension Scheme, we provide our team with valuable benefits while fostering an environment that encourages mentorship and collaboration among ecologists. Join us to make a meaningful impact on complex development projects in a dynamic and rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant – Dunmow Library (Part Time) in Great Dunmow
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like New Start and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at New Start and let us see your personality shine through!
We think you need these skills to ace Customer Services Assistant – Dunmow Library (Part Time) in Great Dunmow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and New Start.
Get Familiar with Our Brand:Before applying, take some time to learn about New Start and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at New Start
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress New Start.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which New Start will surely appreciate.
