At a Glance
- Tasks: Support the Caretaking Team with administration and customer service tasks.
- Company: Join the Royal Borough of Greenwich, a supportive and community-focused organisation.
- Benefits: Earn while you learn with a competitive salary and gain a Level 3 qualification.
- Other info: Great career growth opportunities and support for personal development.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Organised, eager to learn, and interested in business administration.
The predicted salary is between 28617 - 28617 £ per year.
Are you organised, eager to learn, with a keen interest in business administration? Do you enjoy helping people and working as part of a team? If so, Royal Greenwich has an exciting opportunity for you to join our Caretaking Team as a Business Support Apprentice.
As Business Support Apprentice, you will play a key role in supporting services that help keep our housing estates clean, safe, and well-maintained. You’ll gain valuable workplace experience while earning a salary and studying towards a Level 3 Business Administration qualification.
The Caretaking Team within the Directorate of Housing & Safer Communities is one of the Royal Borough’s most visible frontline services, delivering cleaning and estate services across council-owned housing estates and supporting residents throughout the borough. In addition to day-to-day estate cleaning, we also provide services relating to:
- Graffiti removal
- Void clearances
- Lift shaft cleansing
- Window cleaning
- Bin cleansing
- Sheltered Housing cleaning
- Temporary Accommodation handyperson services
- Fire door inspections
You will be required to perform a range of basic administration duties, including:
- Note taking
- Communicating professionally with residents, Councillors, contractors and Royal Greenwich colleagues
- Handling calls received by the service
- Logging the calls and ensuring all the necessary information is gathered from the caller
- Dealing with basic enquiries and directing more complex calls to the appropriate team member
Under supervision, you will develop the skills and knowledge required to undertake the duties of a Business Support Assistant. Throughout the Apprenticeship programme you will support staff with the following duties:
- Monitoring service requests and supporting the efficient delivery of service to customers
- Updating records on the Council’s database systems, inputting accurate information and providing data and reports as required
- Taking notes at meetings
- Booking meeting rooms
- Photocopying, scanning and shredding documents
- Supporting the management of the team’s shared email inbox
- Dealing with telephone enquiries
- Logging communal repairs
Personal Development:
- To undertake a varied programme of work experience, practical and theoretical training leading to a recognised apprenticeship qualification in Business Admin level 3 as part of an apprenticeship programme
- To actively participate in their own development plan, which will be agreed with your line manager and the assessor from the training provider
- To undertake the requirements of the academic element of the apprenticeship (e.g. attendance at college and completion of academic work). A minimum of 20% of working week will be allocated to this.
As a Royal Greenwich apprentice, there are many fantastic benefits you can enjoy. Please refer to the link ‘Benefits of working for us’ to learn more.
These opportunities are also open to children aged 16 to 18 years who are looked after by the Royal Borough of Greenwich and have been for more than 13 weeks; and to care leavers who can be young people aged between 16 and 24 years who were looked after by the Royal Borough of Greenwich Children’s Services for a period of 13 weeks or more since the age of 14.
Please note: to be eligible for funding to complete the apprenticeship qualification you must have ordinarily been a resident in the UK for at least the previous three years before the start of the apprenticeship and have the right to work in the UK.
The main eligibility criteria include:
- Not already qualified to the same or higher level in the same field
- Working at the specified level in maths and English required for the qualification
- Applicants who do not hold GCSE or Functional skills in maths and English will be screened for suitability
- Have lived in the UK or EU for 3 years prior to applying for this apprenticeship
As part of the screening process, you will need to demonstrate that you meet the required maths and English skills criteria. This can be done by providing evidence of your GCSEs or Functional Skills certificates. If you do not have these, the learning provider delivering the qualification will carry out all necessary screening and verification of your skills and qualifications.
For help and support to ensure that you make the best possible application please contact GLLaB on 020 89212440 or at Apprenticeships@royalgreenwich.gov.uk. GLLaB will provide training and help you to draft your application and prepare for interviews.
GDA Apprentice Business Support (Full Time) employer: New Start
New Start is an exceptional employer located in Chelmsford, offering a supportive work culture that prioritises employee well-being and professional growth. With 27 days of holiday and participation in the Local Government Pension Scheme, we provide our team with valuable benefits while fostering an environment that encourages mentorship and collaboration among ecologists. Join us to make a meaningful impact on complex development projects in a dynamic and rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land GDA Apprentice Business Support (Full Time)
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We think you need these skills to ace GDA Apprentice Business Support (Full Time)
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at New Start, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at New Start
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with New Start’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
