At a Glance
- Tasks: Deliver excellent customer service and support community activities in vibrant library spaces.
- Company: Join Kirklees Libraries, a hub for learning and connection in your community.
- Benefits: Competitive salary, training opportunities, and wellbeing support.
- Other info: Flexible shifts across various libraries, including evenings and weekends.
- Why this job: Make a real difference every day while working with diverse communities.
- Qualifications: Strong communication skills and confidence with IT systems required.
The predicted salary is between 27274 - 29071 £ per year.
Salary: £27,274 - £29,071 - pro rata for part time roles.
Location: Kirklees, West Yorkshire
Job Type: Full Time
Available roles:
- 1 x Timetable 27 hours - Dewsbury, Mirfield, Greenwood Centre (Ravensthorpe), Kirkheaton
- 1 x Timetable 20.75 hours - Dewsbury, Mirfield, Greenwood Centre (Ravensthorpe), Kirkheaton
- 1 x Timetable 21.5 hours - Holmfirth, Golcar, Honley, Marsden, Meltham, Slaithwaite
- 2 x Relief 25 hrs - Covering shifts across any of the 24 Kirklees libraries
- 1 x Relief 20 hrs - Covering shifts across any of the 24 Kirklees libraries
- 2 x Relief 20 hrs - Covering shifts across any of the 24 Kirklees libraries
- 1 x Relief 21 hrs - Covering shifts across any of the 24 Kirklees libraries
- 1 x Relief 20 hrs - Covering shifts across any of the 24 Kirklees libraries
The Relief Roles – Cover shifts at any of the 24 Kirklees libraries.
Would you like a role where you can make a real difference every day? Kirklees Libraries are looking for friendly, adaptable and customer-focused individuals to help deliver excellent services to our communities. Our libraries are vibrant community hubs, offering much more than books, including supporting customers with digital services or helping run a children’s activity; no two days are the same.
About the Role:
Our libraries are welcoming community spaces that support learning, wellbeing, creativity and connection.
Responsibilities:
- Deliver excellent customer service to people of all ages and backgrounds.
- Help people access library resources, digital services and council information.
- Support and deliver activities, events and learning opportunities.
- Build positive relationships with local communities and partner organisations.
- Carry out administrative and IT-based tasks.
- Work with colleagues and partners to create safe, welcoming and inclusive spaces.
- Support the day-to-day operation of library services across Kirklees.
What We're Looking For:
- Excellent customer service and communication skills.
- Confidence using IT systems and digital technology.
- Good organisational and administrative skills.
- A positive, proactive and flexible approach.
- The ability to work independently and as part of a team.
- Flexibility to work across different libraries, including evenings and weekends.
Relief Customer Service Officer Roles:
Relief Customer Service Officers provide additional capacity across the library service, helping cover absences, support projects and respond to operational needs. These roles require a high degree of flexibility, as shifts may be offered at short notice and working patterns are not fixed. Regular evening and weekend working will be required.
Why Join Kirklees Libraries?
Libraries are at the heart of our communities, helping people connect, learn and thrive. This is a rewarding opportunity to make a positive impact in local communities while working as part of a supportive team. You will have access to training and development opportunities and benefit from a range of employee benefits and wellbeing support.
If you're excited about supporting communities and helping people access opportunities through their local library, we'd love to hear from you.
For an informal discussion about the role, please contact: Kirsty Wenzel at Kirsty.Wenzel@kirklees.gov.uk or call 01484 221000.
This job is subject to a DBS check at the appropriate level. A conviction may not exclude candidates from appointment but will be considered as part of the recruitment process. We encourage applications from people with all differing abilities.
We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.
Closing date: 29 November 2026, 11:55 PM
Customer Service Officer (Full Time) in Dewsbury employer: New Start
New Start is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture focused on recovery and social reintegration. With a competitive salary and opportunities for professional development, staff are empowered to make a meaningful impact in the lives of residents while enjoying a balanced work-life schedule. Located in a vibrant community, employees benefit from a collaborative environment that fosters innovation and personal fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer (Full Time) in Dewsbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at New Start. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like New Start before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Officer (Full Time) in Dewsbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to New Start:Your cover letter is your chance to shine! Tell us why you want to work at New Start specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at New Start!
How to prepare for a job interview at New Start
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
