Delivery Manager
Royal Greenwich is a vibrant borough, with a rich history and diverse community. We’re proud of the work we do to serve our residents.
We have a vision of a happier, healthier, and more connected borough. To achieve this, we’re investing heavily in our digital services, and we've published our first ever digital strategy. This strategy is what shapes what we're working on right now and into the future.
Our Delivery Management Community plays a vital role in making Digital transformation and change happen. We have been maturing and evolving our Delivery Management practices over the last 4 years to better meet the needs of local government. You can get a feel of what is like being a Delivery Manager in our organisation from this blogpost written by Beth, our Head of Delivery .
It’s an exciting time to join us. We're searching for people‑focused digital, data and technology experts to join our new team. We’re focused on improving services for our residents and making our borough truly digital. There's plenty of opportunity for you to have your say and help shape our work.
We’re building a team where everyone feels safe to be who they are. We value empathy, open mindedness, and a real passion for our mission.
What You’ll Do
- As part of our Digital and Customer Services team, you’ll be embedded in a service environment, working directly with service leadership and supporting a multidisciplinary change team using a range of human‑centred, agile, change approaches to improve public services and digital products.
- As a Delivery Manager, you’ll be working on complex projects and programmes across the organisation. You’ll be accountable for stuff getting done and ultimately for making change happen.
- You will create the conditions for Digital transformation including clarity of purpose, direction and forward plan, trust with key stakeholders, permission to advise and change, and a sense of hope and unity to bring everyone along the change journey.
- You’ll be part of a multidisciplinary team and support its maturity to ensure it is high‑functioning. You will motivate and support individuals in the team to ensure there is psychological safety, clear expectations, and the right blend and level of skills to operate successfully. You will help the team identify risks and remove blockers.
- You’ll use your experience to create a reflective, inclusive and fast learning culture; choose the appropriate delivery methods to respond to the challenges and changing context; and lead the collaborative, dynamic delivery process.
- You’ll use a variety of tools and techniques to scope change work, stand‑up project teams with the right skills blend, and ensure delivery of the intended outcomes.
- You’ll oversee the process of setting outcomes, and gathering and analysing qualitative and quantitative data to measure outcome delivery and inform the direction of the work.
- You’ll be part of the delivery, product, project management and change communities across the council, setting standards and role‑modeling working in the open, team‑led governance, continuous learning and iteration based on feedback.
Who You Are
- We are looking for people who understand the public sector and are interested in making complex change happen. You don’t necessarily have to have worked as a delivery manager before.
- You have real life examples of contributing to delivery of projects, programmes and digital products, breaking down barriers for teams and planning; proactively managing dependencies; overcoming obstacles and getting the best value against constraints.
- You are relational and dynamic and can build strong relationships with external partners and internal stakeholders.
- You are a good listener and communicator with strong emotional intelligence.
- You are able to communicate work in a clear and compelling way to connect, inform and activate change in your audience.
- You can navigate power dynamics and build strong relationships with people. You are able to influence people’s ways of working and how they see their work.
- You are a pragmatist who listens to and values the opinions of others. You’ll work well with people from different disciplines in your team and colleagues from across the council, to create the conditions for the best decisions to be made.
- You are curious about technology and people, and not afraid to try new things.
- You are passionate about developing your skills and about coaching, mentoring, and managing others to do their best work.
Values
- Committed to improving Residents’ lives and opportunities
- Demonstrating respect and fairness
- Taking ownership
- Thrive to do things better
- Can work together across the council
- Naturally curious – you keep on top of your own learning and development and are up to date with the latest practices in your field.
- An advocate for user‑centred practices, embedded within agile delivery.
Company: Royal Borough of Greenwich
Salary: PO4 - £49,056 to £52,194
Location: Greenwich, London (Greater)
Job Type: Full Time
Expires: 05/07/2026
