Customer Services Assistant – Saffron Walden Library (Part Time)

Come and join us in Libraries where we're starting to reimagine what our libraries are going to be and help our present and future customers have the best experience possible. We are currently recruiting a Customer Services Assistant based within our Saffron Walden Library. This is a part-time position working 11 hours per week and includes working every Saturday. The pro rata salary will be £7,718 per annum.

This role will be based at Saffron Walden Library and will require travel throughout the local area; you could work at different Libraries throughout Uttlesford including Stansted, Dunmow, and Thaxted.

The Role: You'll join a service that is undergoing change. Libraries around the UK are evolving to meet the differing demands of our customers. You'll support with book circulation and issuing, signpost customers to different services and be our ears and eyes for what makes the difference to our customers.

The Opportunity: Our Customer Service team are at the heart of what we do - they are the face of our libraries and our driving force. To join them you'll need to be confident helping a diverse range of customers, with demands that change daily. We have an inclusive environment - your experience, your age and your perspectives are welcome in our team.

Key Responsibilities:

• Helping people and providing excellent customer service.
• Arranging and conducting Rhymetime, an inclusive session for families with babies and toddlers.
• Ensuring Health & Safety standards are met.
• Assisting with promotional activities to generate income in all our libraries.
• Helping customers use the library catalogue and learn to use the full library offer.
• Ensuring seamless stock circulation and management, involving sorting, shelving, tidying, and handling reservations, fines, and membership activities.
• Using data to improve customer and staff experiences.
• Helping out with unlocking/locking up smaller libraries and being a trusted keyholder.

Experience and Qualifications:

• Demonstration of IT skills or the ability to learn.
• Customer service experience in any area.
• Confidence in speaking to customers and signposting them to Library services and other parts of the Council services.
• Enthusiasm and ideas.
• Enjoy working within a team.
• Possession of a Driving Licence.

We are dedicated to building a team that reflects the diverse community we serve. All qualified applicants will receive consideration for employment. Together, let's create a welcoming and inclusive library experience for everyone.

Please note that the job role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle, or the ability to meet the mobility requirements of the role through other means.

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. We're also committed to interview all veterans and care leavers who meet the minimum requirements of the role.

Once you've secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.

As part of employment with Essex County Council (ECC), should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate.

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.