At a Glance
- Tasks: Support and instruct users in library makerspaces while ensuring a safe and engaging environment.
- Company: Join a vibrant library team dedicated to creativity and innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Hands-on role with opportunities to work evenings and weekends.
- Why this job: Be part of a creative community and help others explore their passions.
- Qualifications: Customer service experience and a passion for technology and creativity.
The predicted salary is between 26403 - 28142 £ per year.
- Customer Service Officer – Makerspace Support
- Job Type: Full Time
With a strong focus on customer care, this role will primarily provide support and instruction to the users of library makerspaces, but they will also support wider frontline delivery.
They will assist customers and staff in using makerspace equipment and resources, ensuring a safe environment and supporting the delivery of makerspace events and activities.
The role involves practical, hands‑on tasks alongside customer service duties, including preparing equipment, supporting basic maintenance, monitoring safety procedures, and assisting with the delivery of makerspace sessions.
They will work collaboratively with colleagues while being confident to work independently as required.
Key Responsibilities
- Deal with customer enquiries and manage bookings.
- Assist customers and staff with the use of makerspace equipment and resources.
- Manage inventory of supplies, tools, and materials needed for makerspace activities.
- Maintain a clean, organized, and safe makerspace environment, adhering to safety protocols and procedures.
- Provide basic training and tutorials on the use of makerspace tools and technologies.
- Support the delivery of makerspace programs and workshops.
- Keep up‑to‑date with developments and best practices in delivery of makerspaces.
- Document equipment usage, maintenance activities, and safety incidents.
- Collaborate with wider library staff, volunteers and partners to promote makerspace services and activities.
- Knowledge, skills, experience
- Front line customer service experience.
- Library experience or knowledge preferred.
- Competent in use of I. T and digital technology, with a willingness to learn new technologies.
- Experience with makerspace equipment and technology preferred.
- Physical ability required to set up, use, move equipment and resources.
- Excellent organizational and problem‑solving skills.
- Good communication skills and ability to assist diverse users.
- Ability to work independently and as part of a team.
- Attention to safety and adherence to safety protocols.
Work Environment
This position involves hands‑on work within the makerspace area, including physical setup, maintenance, and assisting users.
You will be required to work flexibly both in terms of location and working hours depending on demand and program schedules, and this will regularly involve weekends and evenings.
Contact: Nicola Rawnsley, manager. Phone
#J-18808-Ljbffr
Customer Service Officer – Makerspace Support (Full Time) employer: New Start
New Start is an exceptional employer located in Chelmsford, offering a supportive work culture that prioritises employee well-being and professional growth. With 27 days of holiday and participation in the Local Government Pension Scheme, we provide our team with valuable benefits while fostering an environment that encourages mentorship and collaboration among ecologists. Join us to make a meaningful impact on complex development projects in a dynamic and rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer – Makerspace Support (Full Time)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at New Start. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like New Start before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Officer – Makerspace Support (Full Time)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to New Start:Your cover letter is your chance to shine! Tell us why you want to work at New Start specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at New Start!
How to prepare for a job interview at New Start
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
