Programme Manager
Salary: £64,582-£70,591 (Coventry & York), £69,204-£75,222 (London)
Location: Coventry, West Midlands
Expiry date: 13/07/2026
Every year, the Local Government and Social Care Ombudsman helps thousands of people who have been let down by public services. We investigate complaints, recommend remedies, and drive improvements in local government and social care across England. This role sits at the heart of our ambition to do that more effectively than ever.
We are looking for an experienced Programme Manager to lead and coordinate delivery of our most important strategic programmes – including digital transformation initiatives and our Three-Year Plan.
About the role
You will translate our strategic ambitions into well-governed, deliverable programmes, working closely with Senior Responsible Officers and senior leaders across the organisation. Your work will directly support delivery of our Three-Year Plan and annual Business Plans, and will help build our programme management capability for the long term.
Key responsibilities
- Designing, initiating and managing programmes aligned to organisational priorities
- Establishing effective programme governance, reporting and assurance
- Managing risks, issues, dependencies and resources across programmes
- Acting as our subject matter expert for programme and change management
- Building programme management capability across the organisation
- Supporting development and delivery of our Three-Year Plan and Business Plan
About you
We are looking for someone who brings proven experience of delivering complex programmes end-to-end, combined with a collaborative, pragmatic approach and a genuine commitment to public service.
Requirements
- Experience delivering programmes and projects across the full lifecycle
- Strong stakeholder engagement and influencing skills, including at senior levels
- Experience of risk, budget and performance management
- The ability to manage multiple priorities in a complex, matrix-managed environment
- A recognised project or programme management qualification (e.g. MSP, APM or equivalent), or demonstrable equivalent experience
Benefits & EEO
- Employment under LGSCO terms, which include the Local Government Pension Scheme and a genuine commitment to your development.
- We particularly encourage applications from Black, Asian and other minority ethnic candidates, who are currently underrepresented at some levels in our organisation.
