Jobs
Correspondence Support Officer
Salary
£38,256 - £39,276
Expires
04/09/2026
Location
Greenwich, London (Greater)
Job Type
Full Time
Royal Greenwich is a borough synonymous with first class modern services. Our vibrant, diverse communities span Greenwich town centre in the west, to Thamesmead in the east, from the Greenwich Peninsula in the north to Eltham in the south. Royal Greenwich has a reputation for combining ambition with delivery. We are on a journey towards a low carbon future and the sustainability agenda will influence all areas of the Council’s work.
This is an opportunity to play a key role in supporting us with shaping the Council’s ambitions for our future transport network.
You will need to bring energy, tenacity and strong communication skills to this role and a real sense of working collaboratively with wide range of service users.
About the Role
Working in our Transport Division as part of our demanding Programme and Improvement Team, we are recruiting a Correspondence Support Officer on a two year fixed term contract/secondment to support and help to co-ordinate all FOI’s, Complaints and Casework for the Transport Department. This includes Parking Services, Highways and Traffic, Public Realm and Transport Planning. This busy and demanding role is challenging, and you’ll need to have excellent customer service skills, be a great communicator with a sound understanding of complaint/FOI’s policies and procedures.
You will lead on the administration and collation of data, logging and maintaining spreadsheets for the processing of casework, FOI’s and complaints for the department. Working to tight deadlines, we are looking for a candidate with strong administration experience in complaint resolution, who can manage demanding workloads and liaise proactively and professionally with a wide range of teams and stakeholders. You will have a keen eye for detail with strong literacy skills.
Company: Royal Borough of Greenwich
Salary: £38,256 - £39,276
Location: Greenwich, London (Greater)
Sector: Corporate Services
Sector: Administration
Sector: Communications
Job Role: Support Worker
Get more information about Correspondence Support Officer
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Correspondence Support Officer (Full Time) employer: New Start
New Start is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture focused on recovery and social reintegration. With a competitive salary and opportunities for professional development, staff are empowered to make a meaningful impact in the lives of residents while enjoying a balanced work-life schedule. Located in a vibrant community, employees benefit from a collaborative environment that fosters innovation and personal fulfilment.
