At a Glance
- Tasks: Lead customer service and acquisition efforts to drive business growth.
- Company: Join Essex County Council's dynamic team at Amphora Connect.
- Benefits: Competitive pay, professional development, and a chance to make an impact.
- Other info: Flexible role with opportunities for training and career advancement.
- Why this job: Be part of a growing digital connectivity business and enhance customer experiences.
- Qualifications: Experience in customer service or sales, strong communication skills required.
Customer Service & Acquisitions Lead
Customer Service & Acquisitions Lead - Colchester Amphora Trading Ltd (Amphora Connect)
Colchester, Essex
Full-Time, Temporary
3 Month Contract, 37 hours per week
£15.00-£18.00 PAYE / £19.23-£23.08 Umbrella per hour
Closing Date: Monday 3rd August 2026
Essex County Council (ECC) are delighted to be supporting Colchester Amphora in recruiting a Customer Service & Acquisition Lead on an initial 3-month contract.
Due to the nature of this role, the successful candidate will be required to work on-site a minimum of 4 days per week.
Join Our Growing Digital Connectivity Team
Are you passionate about delivering outstanding customer service while helping to grow a successful business? Do you enjoy building relationships, generating new business opportunities, and ensuring customers receive an exceptional experience from start to finish?
Amphora Connect is looking for a proactive and customer-focused Customer Service & Acquisitions Lead to play a key role in supporting our fibre broadband business. This is an exciting opportunity to combine customer service excellence, sales lead generation, account management, and business support within a growing digital connectivity operation.
About the Role - Working closely with the Amphora Connect team, Digital Marketing Lead and Finance Manager, you will be responsible for attracting new customers, supporting existing users, and helping Amphora Connect achieve its ambitious growth targets.
You will manage customer enquiries, convert leads into paying customers, oversee customer onboarding processes, support billing and credit control activities, and contribute to service performance reporting and business improvement initiatives.
Key Responsibilities
Customer Acquisition & Business Growth
- Identify and generate new customer leads through research, networking, events, referrals, and digital channels.
- Build and maintain a strong pipeline of prospective customers.
- Engage with potential customers to understand their requirements and present suitable connectivity solutions.
- Convert qualified leads into paying customers.
- Work collaboratively with the Amphora Connect team to achieve customer growth targets.
Customer Service & Account Management
- Deliver a professional and responsive customer experience.
- Handle customer enquiries, complaints, and service issues effectively.
- Contact customers ahead of contract renewals and discuss available contract options.
- Build strong relationships with customers and act as a trusted point of contact.
Customer Administration & Finance Support
- Set up new customer accounts and raise invoices as required.
- Process customer payments and maintain accurate records.
- Reconcile payments received through Stripe, GoCardless, and bank transfers.
- Support credit control activities and help minimise overdue debt.
- Manage customer departures and coordinate the return of equipment where necessary.
Reporting & Business Improvement
- Collate performance information and prepare regular reports and dashboards.
- Monitor customer acquisition and service performance metrics.
- Analyse customer service and acquisition data to identify trends and opportunities for improvement.
- Support the development of customer service and acquisition systems and processes.
- Assist with internal and external audit requirements.
- Coordinate meetings and forward scheduling activities for the Amphora Connect business.
About You
We are looking for an organised, motivated individual who enjoys working with customers and has a strong eye for detail.
Essential Skills & Experience
- Experience in a customer service, customer success, sales support, account management, or business development environment.
- Excellent communication and relationship-building skills.
- Ability to understand customer needs and identify appropriate solutions.
- Strong administrative and organisational skills.
- Good Microsoft Office skills, including Word and Excel.
- Experience working with data and spreadsheets.
- Ability to manage multiple priorities and work independently.
- A proactive, resourceful, and collaborative approach.
Desirable
- Experience within telecommunications, broadband, digital technology, utilities, or similar sectors.
- Knowledge of customer onboarding, invoicing, and payment systems.
- Experience producing performance reports and analysing customer data.
- Understanding of business systems and process improvement.
What We're Looking For
You will be:
- Customer-focused and approachable.
- A confident communicator.
- Results-driven and motivated by achieving targets.
- Organised and detail-oriented.
- Flexible in your approach to work.
- A supportive team player.
- Willing to undertake professional development and training opportunities.
Why Join Us?
This is an opportunity to make a real impact within a growing digital connectivity business that supports communities and organisations across the region. You'll work in a varied role that combines customer engagement, business growth, analysis, and operational support, with opportunities to develop your skills and contribute to the future success of Amphora Connect.
Company: Essex County Council
Salary: £15.0000 - £18.0000 per hour
Location: Colchester, Essex
Sector: Public and Third sector
Customer Service & Acquisitions Lead (Interim) in Colchester employer: New Start
New Start is an exceptional employer located in Chelmsford, offering a supportive work culture that prioritises employee well-being and professional growth. With 27 days of holiday and participation in the Local Government Pension Scheme, we provide our team with valuable benefits while fostering an environment that encourages mentorship and collaboration among ecologists. Join us to make a meaningful impact on complex development projects in a dynamic and rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Acquisitions Lead (Interim) in Colchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at New Start. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like New Start before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to New Start:Your cover letter is your chance to shine! Tell us why you want to work at New Start specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at New Start!
How to prepare for a job interview at New Start
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
