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For Companies At a Glance
- Tasks: Lead and inspire a team to support vulnerable women in a safe, empowering environment.
- Company: Family-run, not-for-profit organisation dedicated to helping the homeless.
- Benefits: Competitive salary, generous leave, pension scheme, and extensive training opportunities.
- Why this job: Make a real difference in the lives of women seeking independence and stability.
- Qualifications: Experience as a Senior Housing Support Worker and strong leadership skills.
- Other info: Join a dynamic team focused on continuous improvement and community impact.
The predicted salary is between 29500 - 29500 £ per year.
New Start is a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, children, and young people. We deliver a diverse range of homelessness projects and temporary housing solutions, helping some of the most complex and disadvantaged groups across Merseyside.
Have you had experience working as a Senior Housing Support Worker? Do you hold the necessary skills to coach and inspire people to move forward positively with their lives? If you do, then we have a fantastic opportunity for a Deputy Manager to work within a 24/7 supported accommodation hostel in Liverpool. You will be supporting vulnerable adults via a program of empowerment and confidence-building, helping them to personally grow and develop within safe and comfortable lodgings whilst working towards greater independence and a more permanent housing solution.
What we have to offer:
- Competitive Salary - £29,500 (37.5 Hours)
- A contributory pension scheme
- 22 Days Annual Leave - Rising 1 day per year to a maximum of 30 days
- An online bespoke Mandatory training package including a wide range of additional resources to support your development
- A range of learning and development opportunities up to and including Level 5
- Medicash and Employee Assistance Programme
Responsibilities as a Deputy Manager - Female Homeless Hostel will include:
- To support the Service Manager in leading the delivery of a safe, trauma-informed, gender-responsive supported housing service for women within Liverpool City Council's Single Homeless Pathway.
- Delivery of high-quality housing-related support
- Robust safeguarding practice
- Strong performance against contractual KPIs
- Effective risk management
- Timely and planned move-on progression
The role requires leadership oversight, operational management and quality assurance to ensure Geneva Road delivers consistently safe and outcome-focused support.
Service Leadership & Operational Oversight
- To deputise for the Service Manager in their absence.
- To provide leadership, guidance and direction to Support Practitioners.
- To embed trauma-informed, psychologically informed and gender-specific approaches.
- To promote a safe, inclusive and empowering environment for women accessing the service.
- To support rota management ensuring safe staffing levels at all times.
- To assist with sickness monitoring, annual leave oversight and performance management where required.
Delivery Within the Single Homeless Pathway
- The Deputy Manager is accountable for ensuring Geneva Road operates fully in line with Liverpool City Council's Single Homeless Pathway specification.
- Driving progression through pathway stages.
- Monitoring and managing length of stay.
- Reducing drift and unplanned exits.
- Ensuring move-on planning begins at induction.
- Monitoring planned vs unplanned move-on outcomes.
- Reviewing evictions and abandonments for learning themes.
- Performance concerns must be escalated to the Service Manager and Head of Homeless Services where KPIs are at risk.
KPI & Performance Accountability
- Monitor service performance via Mainstay and internal reporting systems.
- Track key indicators including: Length of stay, Move-on rates, Evictions, Abandonments, Engagement levels, Risk review timeliness.
- Support service improvement plans where performance falls below threshold.
- Provide performance summaries to the Service Manager and Head of Homeless Services as required.
Safeguarding & Serious Incident Management
- To act as Safeguarding Lead in the absence of the Service Manager.
- To ensure all safeguarding concerns are recorded on DAVE and escalated appropriately.
- To ensure Serious Incidents are: Completed using the Serious Incident Template (SIT), Submitted as an SIR to Liverpool City Council, Reported immediately to the Head of Homeless Services / On-Call Manager.
Risk & Recording Governance (Mainstay & DAVE)
Every resident has:
- A comprehensive Risk Assessment
- A Person-Centred Support Plan
- A Client Safety Plan (where required)
- A Move-On Plan aligned to pathway progression
Support Delivery & Resident Outcomes
The Deputy Manager will ensure staff support women to:
- Sustain accommodation
- Increase independence and life skills
- Improve personal safety
- Engage with specialist services (IDVA, mental health, substance misuse, ASC)
- Address barriers to housing progression
- Build resilience and community integration
The service must maintain a strengths-based and empowering approach at all times.
Quality Assurance & Continuous Improvement
- To conduct structured case file audits.
- To review Serious Incident themes and trends.
- To lead reflective practice within team meetings.
- To support service development and continuous improvement.
- To support complaints investigations and provide information to the Complaints Champion.
This post is subject to enhanced DBS criminal record disclosure.
Locations
Deputy Manager - Female Homeless Hostel in Cheshire, Warrington employer: New Start
Contact Detail:
New Start Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager - Female Homeless Hostel in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and support sector. Attend local events or workshops related to homelessness services. You never know who might have a lead on a job or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their values, mission, and the specific challenges they face in supporting vulnerable adults. This will help you tailor your responses and show that you're genuinely interested in making a difference.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Focus on articulating your experience as a Senior Housing Support Worker and how it aligns with the role of Deputy Manager. Confidence is key, so the more you practice, the better you'll feel!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s make a difference together!
We think you need these skills to ace Deputy Manager - Female Homeless Hostel in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We want to see how your background as a Senior Housing Support Worker aligns with the role of Deputy Manager, so don’t hold back on showcasing your strengths!
Showcase Your Passion: Let your enthusiasm for supporting vulnerable adults shine through in your written application. We’re looking for someone who’s genuinely committed to making a difference, so share any personal experiences or motivations that drive you.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at New Start
✨Know Your Stuff
Make sure you understand the role of a Deputy Manager in a female homeless hostel. Familiarise yourself with trauma-informed care and gender-responsive approaches, as these are key to the position. Research New Start's values and how they align with your own experiences.
✨Showcase Your Leadership Skills
Prepare examples from your past roles where you've successfully led a team or supported vulnerable individuals. Highlight your ability to inspire and coach others, as well as how you've managed challenging situations. This will demonstrate your readiness for the leadership aspect of the role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think about potential scenarios you might face in the role, such as managing safeguarding concerns or supporting residents through their move-on plans. Practising your responses can help you feel more confident.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Inquire about the team's dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
