At a Glance
- Tasks: Provide essential public services like marriage bookings and citizenship ceremonies.
- Company: Join Essex County Council, a leader in community service and support.
- Benefits: Competitive salary, full-time hours, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on customer care and collaboration.
- Why this job: Make a real difference in people's lives during significant moments.
- Qualifications: GCSE level education or equivalent experience required.
The predicted salary is between 25959 - 25959 £ per year.
Salary: Up to £25,959 per annum
Location: Chelmsford, Essex
Contract type: Fixed Term, Full Time – up to 12 months
Closing date: 5th July 2026 (Expires 09/07/2026)
About the Role
This is a varied and rewarding role at the heart of the Registration Service, offering the opportunity to contribute to a wide range of essential public services. As a Registration Service Advisor, you will be part of a dynamic team responsible for delivering a broad spectrum of administrative and customer‑facing duties such as marriage booking, citizenship ceremonies, and statutory registrations. You will apply your administrative expertise and customer‑service skills across multiple service areas, often working to tight deadlines and adapting to changing priorities.
Accountabilities
- Deliver a professional, customer‑focused registration service, providing advice and guidance to customers across all registration functions, including births, deaths, notices of marriage and civil partnership, citizenship ceremonies and related services.
- Manage customer enquiries through a range of channels, including face‑to‑face appointments, telephone, email and digital platforms, resolving issues efficiently and empathetically.
- Accurately prepare, process and maintain registration records, certificates and associated documentation, ensuring data integrity and confidentiality.
- Support customers through significant life events, demonstrating sensitivity, professionalism and excellent communication skills in challenging or emotional circumstances.
- Assess customer needs and provide clear information on registration requirements, legal obligations and available services.
- Process applications, bookings and payments for registration services, maintaining accurate records and adhering to financial procedures.
- Work collaboratively with colleagues, registrars, healthcare professionals and other partner organisations to ensure effective service delivery.
- Ensure compliance with data protection, information governance, safeguarding, health and safety and equality legislation and policies.
- Support the achievement of team and service objectives, demonstrating flexibility to meet changing operational demands and customer needs.
- Maintain a thorough and up‑to‑date knowledge of registration legislation, policies, procedures and systems, participating in training and development activities as required.
Experience & Qualifications
- Educated to RQF level 2 (GCSE) or equivalent by experience.
- Ability to develop knowledge and skills within the workplace.
- Experience of working in a busy administration environment.
- Excellent communication skills, both verbal and written.
- Demonstrable ICT skills with knowledge and practical application of the MS Office suite of programmes.
- Evidence of delivering high quality customer care.
- Experience of working in a statutory environment, with evidence of embracing change and working collaboratively with partners to improve customer service.
Interviews
Interviews will be held face‑to‑face on 16th and 17th July 2026.
Disability Confident and EEO Statement
Essex County Council is proud to be a Disability Confident Leader. We commit to interview all disabled applicants who meet the minimum requirements of the role under our Job Interview Scheme, and we also interview all veterans and care leavers who meet the role’s minimum requirements. We comply with the Equality Act 2010 and the Equality and Human Rights Commission.
DBS Update Service
If your role requires a DBS check, you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for maintaining it.
Contact For queries about this role, email resourcing.team@essex.gov.uk.
Registration Service Advisor (Contract) in Chelmsford employer: New Start
Essex County Council is an exceptional employer, offering a supportive and inclusive work environment in Chelmsford, Essex. As a Registration Service Advisor, you will enjoy a fulfilling role that not only enhances your administrative and customer service skills but also provides opportunities for professional growth and development. With a commitment to employee well-being and a focus on delivering essential public services, you will be part of a dynamic team dedicated to making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Registration Service Advisor (Contract) in Chelmsford
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like New Start, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like New Start and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Registration Service Advisor (Contract) in Chelmsford
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for New Start and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at New Start
✨Get to Know Public Sector Values
Before your interview with New Start, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for New Start.
