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- Tasks: Assist in billing and collecting Council Tax and Business Rates while engaging with customers.
- Company: Join North Yorkshire Council, dedicated to serving the community and enhancing local services.
- Benefits: Enjoy a local government pension, salary sacrifice schemes, employee discounts, and travel loans.
- Why this job: Make a real impact in your community while developing valuable skills in customer service and legislation.
- Qualifications: Strong customer service experience, excellent communication skills, and basic knowledge of Council Tax and Business Rates.
- Other info: Flexible working environment with opportunities for personal learning and growth.
The predicted salary is between 25000 - 35000 £ per year.
Overview
The Revenues service forms part of the larger customer focused Customer, Revenues & Welfare and Benefits service. The Revenues service has a clear purpose to deliver the billing, collection and recovery of Council Tax and Business Rates due to the local authority to enable it to deliver services to residents.
Role summary As a Revenues Officer you will assist in maximising the revenue generated from the accurate billing and collection of Council Tax and Business Rates. You would be expected to engage with customers and service users on a regular basis, understand and correctly interpret policies, procedures and legislation and be able to identify the needs/requirements of customers which could be of a sensitive or complex nature. As a Business Rate and Valuation specialist you would also be involved in ensuring the accuracy of the Council Tax and Non-Domestic Rate lists.
Responsibilities
- Effectively manage customer enquiries. These could be face to face, over the telephone or electronically.
- To understand the legislation, policies and procedures relevant to the service to ensure accurate information is given to customers.
- Maintain and complete accurate customer records to allow the accurate billing and collection of charges.
- You will be required to communicate effectively with a wide range of customers and challenge information provided, when appropriate, in a professional manner.
- Manage your individual workload, ensuring key performance indicators & service targets regarding customer service, accuracy and collection rates are met.
- Assist with the discovery of new properties and changes to existing hereditaments to accurately maintain the Council Tax and Non-Domestic Rate lists.
What you will bring
- Strong customer service experience, with the ability to have difficult conversations and manage customer complaints professionally and appropriately.
- Excellent communication skills in all areas, with the ability to remain firm yet empathetic recognising and understanding the feelings and concerns of others.
- Highly motivated and not easily discouraged, working within a pressured environment.
- A basic knowledge of Council Tax and Business Rates and the role of the Valuation Office.
- The ability to understand legislation and guidance, with a commitment to personal learning.
- To be able to plan, prioritise and organise your workload to meet the needs of the team and ensure all deadlines met.
- Good computer literacy skills.
What we offer
In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.
- a local government pension scheme with 18.1% employer contribution
- salary sacrifice schemes
- employee discount benefits including shopping, supermarkets, gym discounts and more!
- travel loans
- Health Assured – confidential help and support for your wellbeing
Click on our Total Rewards Brochure at the bottom of this advert to see the full range of benefits.
Contact and apply
For more information please contact joanne.deighton@northyorks.gov.uk (Business Rates & Valuation Manager) or heather.veitch@northyorks.gov.uk (Business Rates & Valuation Team Leader).
Key Dates
Closing Date: 10 September 2025
To apply please click the Apply Now.
Location
Scarborough, North Yorkshire
Salary
£29,064 – £31,537
Company
North Yorkshire Council
Expires
10/09/2025
Job Type
Full Time
#J-18808-Ljbffr
Business Rates and Valuation Revenues Officer (Full Time) employer: New Start
Contact Detail:
New Start Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Rates and Valuation Revenues Officer (Full Time)
✨Tip Number 1
Familiarise yourself with the specific legislation and policies related to Council Tax and Business Rates. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This will prepare you for handling difficult conversations and managing complaints, which are crucial aspects of the job.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and expectations, giving you an edge during the interview process.
✨Tip Number 4
Prepare questions to ask during your interview that show your interest in the role and the organisation. This could include inquiries about team dynamics or how success is measured in the Revenues service.
We think you need these skills to ace Business Rates and Valuation Revenues Officer (Full Time)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Business Rates and Valuation Revenues Officer position. Tailor your application to highlight relevant experience in customer service and knowledge of Council Tax and Business Rates.
Highlight Relevant Experience: In your CV and cover letter, emphasise your strong customer service experience, particularly in handling difficult conversations and managing complaints. Provide specific examples that demonstrate your communication skills and ability to work under pressure.
Showcase Your Skills: Make sure to mention your computer literacy skills and any experience with maintaining accurate records. Discuss your ability to understand legislation and guidance, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your motivation for applying. Explain why you are interested in working for North Yorkshire Council and how you can contribute to their goals in the Revenues service.
How to prepare for a job interview at New Start
✨Know Your Legislation
Familiarise yourself with the relevant legislation, policies, and procedures related to Council Tax and Business Rates. Being able to discuss these confidently will demonstrate your understanding of the role and its responsibilities.
✨Showcase Your Customer Service Skills
Prepare examples of how you've effectively managed customer enquiries and complaints in the past. Highlight your ability to handle difficult conversations with empathy while maintaining professionalism.
✨Demonstrate Communication Skills
Practice articulating your thoughts clearly and concisely. You may be asked to explain complex information, so being able to communicate effectively with a range of customers is crucial.
✨Organise Your Workload
Be ready to discuss how you prioritise tasks and manage your time effectively. Providing examples of how you've met deadlines and key performance indicators in previous roles will show your ability to thrive in a pressured environment.