At a Glance
- Tasks: Review Council Tax Support applications and assist customers with enquiries.
- Company: Join Essex County Council and support Braintree District Council.
- Benefits: Earn up to £12.75 per hour with potential for hybrid working.
- Other info: Full-time role with excellent opportunities for professional growth.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Experience with IT packages, customer service, and attention to detail required.
The predicted salary is between 30000 - 32597 £ per year.
Salary: Up to £12.75 per hour
Location: Braintree, Essex
Job Type: Interim
Essex County Council are delighted to support Braintree District Council in recruiting 2 Administration Officers on a 6-month contract. Due to the nature of this role, the successful candidate will be required to work on-site, 5 days per week followed by hybrid working after a successful training period. Please note that the successful candidate will be required to obtain a DBS.
The Opportunity:
- To undertake full reviews of all Council Tax Support applications using the Civica Open Revenues system, in accordance with Braintree District Council's Council Tax Support Scheme.
- To support customers in respect of enquiries generated by those reviews via email, telephone and face to face.
Role Accountabilities:
- To undertake a review of current applications in our Council Tax Support caseload in accordance with the appropriate scheme.
- To update the customer accounts using the Civica system, to incorporate any changes identified.
- To use the DWP Searchlight system in accordance with the guidelines issued by the Local Authority Support Team and the Benefits Manager.
- Ensure customer income and household details are updated in accordance with the review.
- To ensure the reviews focus on higher-risk, higher-value, and older cases.
- To manage customer enquiries by email, telephone and face to face.
The Experience You Will Bring:
- Proven experience in using various IT packages (Excel, Civica).
- Experience in delivering excellent customer service.
- Experience in working with confidential information.
- Experience in quality checking.
- Methodical, with high attention to detail.
- Work well under pressure.
- Excellent communication skills.
- Strong administration skills.
- Confidentiality & professionalism.
- Knowledge of GDPR principles.
If you have queries on this role or require anything else, please email.
Administration Officer – Braintree District Council (Interim) employer: New Start
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