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- Tasks: Lead and inspire a team to support vulnerable women in a safe, empowering environment.
- Company: Family-run, not-for-profit organisation dedicated to helping disadvantaged groups.
- Benefits: Competitive salary, generous leave, pension scheme, and extensive training opportunities.
- Why this job: Make a real difference in the lives of women while developing your leadership skills.
- Qualifications: Experience as a Senior Housing Support Worker and strong coaching abilities.
- Other info: Join a dynamic team focused on continuous improvement and community impact.
The predicted salary is between 29500 - 29500 £ per year.
New Start is a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, children, and young people. We deliver a diverse range of homelessness projects and temporary housing solutions, helping some of the most complex and disadvantaged groups across Merseyside.
Have you had experience working as a Senior Housing Support Worker? Do you hold the necessary skills to coach and inspire people to move forward positively with their lives? If you do, then we have a fantastic opportunity for a Deputy Manager to work within a 24/7 supported accommodation hostel in Liverpool. You will be supporting vulnerable adults via a program of empowerment and confidence-building, helping them to personally grow and develop within safe and comfortable lodgings whilst working towards greater independence and a more permanent housing solution.
What we have to offer:
- Competitive Salary - £29,500 (37.5 Hours)
- A contributory pension scheme
- 22 Days Annual Leave - Rising 1 day per year to a maximum of 30 days
- An online bespoke Mandatory training package including a wide range of additional resources to support your development
- A range of learning and development opportunities up to and including Level 5
- Medicash and Employee Assistance Programme
Responsibilities as a Deputy Manager - Female Homeless Hostel will include:
- To support the Service Manager in leading the delivery of a safe, trauma-informed, gender-responsive supported housing service for women within Liverpool City Council's Single Homeless Pathway.
- Delivery of high-quality housing-related support
- Robust safeguarding practice
- Strong performance against contractual KPIs
- Effective risk management
- Timely and planned move-on progression
The role requires leadership oversight, operational management and quality assurance to ensure Geneva Road delivers consistently safe and outcome-focused support.
Service Leadership & Operational Oversight
- To deputise for the Service Manager in their absence.
- To provide leadership, guidance and direction to Support Practitioners.
- To embed trauma-informed, psychologically informed and gender-specific approaches.
- To promote a safe, inclusive and empowering environment for women accessing the service.
- To support rota management ensuring safe staffing levels at all times.
- To assist with sickness monitoring, annual leave oversight and performance management where required.
Delivery Within the Single Homeless Pathway
- The Deputy Manager is accountable for ensuring Geneva Road operates fully in line with Liverpool City Council's Single Homeless Pathway specification.
- Driving progression through pathway stages.
- Monitoring and managing length of stay.
- Reducing drift and unplanned exits.
- Ensuring move-on planning begins at induction.
- Monitoring planned vs unplanned move-on outcomes.
- Reviewing evictions and abandonments for learning themes.
- Performance concerns must be escalated to the Service Manager and Head of Homeless Services where KPIs are at risk.
KPI & Performance Accountability
- Monitor service performance via Mainstay and internal reporting systems.
- Track key indicators including: Length of stay, Move-on rates, Evictions, Abandonments, Engagement levels, Risk review timeliness.
- Support service improvement plans where performance falls below threshold.
- Provide performance summaries to the Service Manager and Head of Homeless Services as required.
Safeguarding & Serious Incident Management
- To act as Safeguarding Lead in the absence of the Service Manager.
- To ensure all safeguarding concerns are recorded on DAVE and escalated appropriately.
- To ensure Serious Incidents are: Completed using the Serious Incident Template (SIT), Submitted as an SIR to Liverpool City Council, Reported immediately to the Head of Homeless Services / On-Call Manager.
Risk & Recording Governance (Mainstay & DAVE)
Every resident has:
- A comprehensive Risk Assessment
- A Person-Centred Support Plan
- A Client Safety Plan (where required)
- A Move-On Plan aligned to pathway progression
Support Delivery & Resident Outcomes
The Deputy Manager will ensure staff support women to:
- Sustain accommodation
- Increase independence and life skills
- Improve personal safety
- Engage with specialist services (IDVA, mental health, substance misuse, ASC)
- Address barriers to housing progression
- Build resilience and community integration
The service must maintain a strengths-based and empowering approach at all times.
Quality Assurance & Continuous Improvement
- To conduct structured case file audits.
- To review Serious Incident themes and trends.
- To lead reflective practice within team meetings.
- To support service development and continuous improvement.
- To support complaints investigations and provide information to the Complaints Champion.
This post is subject to enhanced DBS criminal record disclosure.
Deputy Manager - Female Homeless Hostel in Birkenhead employer: New Start
Contact Detail:
New Start Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager - Female Homeless Hostel in Birkenhead
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and support sector. Let them know you're on the lookout for opportunities, and they might just have a lead or two for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to trauma-informed care and gender-responsive approaches. We want you to shine when discussing how you can empower vulnerable women in your role!
✨Tip Number 3
Showcase your experience with performance monitoring and safeguarding practices. Be ready to share specific examples of how you've improved service delivery in past roles – it’ll make you stand out!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Deputy Manager - Female Homeless Hostel in Birkenhead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We want to see how your background as a Senior Housing Support Worker aligns with the role of Deputy Manager, so don’t hold back on showcasing your strengths!
Showcase Your Passion: Let your enthusiasm for supporting vulnerable adults shine through in your written application. We’re looking for someone who’s genuinely committed to making a difference, so share any personal experiences or motivations that drive you.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at New Start
✨Know Your Stuff
Make sure you understand the role of a Deputy Manager in a female homeless hostel. Familiarise yourself with trauma-informed care and gender-responsive approaches, as these are key to the position. Research New Start's values and how they align with your own experiences.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to lead, support, and empower vulnerable adults. Think about times when you've successfully managed a team or improved service delivery, and be ready to discuss these in detail.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare questions that show your interest in the organisation and the role. Ask about their approach to safeguarding or how they measure success in supporting residents. This shows you're engaged and serious about the position.
✨Be Yourself
Authenticity goes a long way. Be honest about your motivations for wanting to work in this field and how you can contribute to the team. Let your passion for helping others shine through, as this is crucial in a role focused on empowerment and support.
