At a Glance
- Tasks: Facilitate billing and recovery of council tax and business rates while engaging with customers.
- Company: New Start in Scarborough, dedicated to improving community services.
- Benefits: Full-time role with opportunities for professional growth and development.
- Other info: Collaborate with various departments in a supportive work environment.
- Why this job: Make a real difference in your community by ensuring efficient revenue services.
- Qualifications: Strong customer service skills and ability to handle sensitive situations.
The predicted salary is between 30000 - 40000 £ per year.
New Start in Scarborough is seeking a Revenues Business Improvement District Officer to facilitate billing and recovery of council tax and business rates. You will be responsible for ensuring accurate records and engaging with customers to identify needs. This full-time role requires strong customer service skills and the ability to handle sensitive situations professionally. You will work closely with various departments and contribute significantly to the efficiency of the revenue service.
BID Revenues Officer: Billing, Collections & Customer Care employer: New Start
New Start in Scarborough is an excellent employer that values its employees by fostering a supportive work culture and providing opportunities for professional growth. With a focus on community engagement and customer service, you will be part of a dedicated team that makes a real difference in the lives of residents and businesses. The company offers competitive benefits and a collaborative environment, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land BID Revenues Officer: Billing, Collections & Customer Care
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your skills in billing, collections, and customer care can help them improve their revenue services. Show them you’re not just another candidate!
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face in the role, especially those involving sensitive situations. This will help you feel more confident and prepared when it comes to handling real-life challenges.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly shows your enthusiasm for the role. Plus, it’s a great way to keep track of your applications!
We think you need these skills to ace BID Revenues Officer: Billing, Collections & Customer Care
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the BID Revenues Officer role. Highlight your experience in billing, collections, and customer care, as well as any relevant skills that match the job description.
Showcase Your Customer Service Skills:Since this role requires strong customer service skills, share specific examples of how you've successfully engaged with customers in the past. This will show us that you can handle sensitive situations professionally.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can ensure your application is processed smoothly and you get the best chance to shine in front of us!
How to prepare for a job interview at New Start
✨Know Your Numbers
Make sure you brush up on your knowledge of council tax and business rates. Understand how billing and collections work, as well as any recent changes in legislation. This will show that you're not just interested in the role but also knowledgeable about the specifics.
✨Customer Care is Key
Prepare examples of how you've handled sensitive customer situations in the past. Think about times when you’ve had to engage with customers to identify their needs and how you resolved their issues. This will demonstrate your strong customer service skills.
✨Collaboration is Crucial
Since you'll be working closely with various departments, think of instances where you've successfully collaborated with others. Be ready to discuss how you can contribute to the efficiency of the revenue service by working well with different teams.
✨Stay Professional Under Pressure
Be prepared to discuss how you handle stressful situations. The role involves dealing with sensitive matters, so share strategies you use to maintain professionalism and composure when faced with challenging scenarios.
