Basildon Borough Council is recruiting a Complaints Resolution Officer to support Housing Ombudsman cases in a social housing environment. The role is temporary (6 months), full-time, on-site in Basildon, with a requirement to travel around the borough and access to a vehicle.
You will manage Stage 1 and Stage 2 complaints, conduct investigations, draft responses, and coordinate across service areas to ensure timely, fair outcomes and learning for the organisation.
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Housing Complaints Investigator – Resident-Focused in Basildon employer: New Start
New Start is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture focused on recovery and social reintegration. With a competitive salary and opportunities for professional development, staff are empowered to make a meaningful impact in the lives of residents while enjoying a balanced work-life schedule. Located in a vibrant community, employees benefit from a collaborative environment that fosters innovation and personal fulfilment.
