Basildon Borough Council is seeking a Complaints Resolution Officer to manage and investigate housing-related complaints within a social housing setting. The role requires thorough, fair investigations and clear communication with residents throughout the process.
You will work with Housing Ombudsman enquiries, deadlines, and cross-departmental teams to deliver timely outcomes. On-site presence is required with travel across the borough and a valid driving licence is preferred.
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Housing Complaints Investigator – Onsite, Basildon employer: New Start
New Start is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture focused on recovery and social reintegration. With a competitive salary and opportunities for professional development, staff are empowered to make a meaningful impact in the lives of residents while enjoying a balanced work-life schedule. Located in a vibrant community, employees benefit from a collaborative environment that fosters innovation and personal fulfilment.
