Accommodation Solutions Manager – 1 X Perm and 1 X 2yr FTC 666 (Full Time)

Accommodation Solutions Manager – 1 X Perm and 1 X 2yr FTC 666

Salary: Up to £53076 per annum

Expires: 14/08/2026

Location: City of Westminster, London (Greater)

Job type: Full Time

Responsibilities

Secure safe housing and lead frontline support for residents in urgent need.

You will lead a frontline team of six accommodation solutions officers, ensuring they deliver an efficient, compliant, and supportive service to residents requiring temporary housing. Your day‑to‑day work involves managing urgent placements for households in crisis, including those experiencing homelessness or fleeing domestic abuse.

You will oversee suitability assessments, ensure sign‑ups follow robust procedures, and manage complex cases that require legal precision and multi‑disciplinary coordination with social services, police, and health professionals.

Monitoring performance through regular one‑to‑ones and appraisals is a key part of your leadership, helping your team meet targets and manage workloads effectively. Additionally, you will monitor the service budget and implement strategic solutions to safely reduce temporary accommodation numbers and associated costs.

Working collaboratively with housing management and providers, you will maximise available properties while handling member enquiries and formal complaints with transparency and care.

Qualifications

You bring a solid foundation in housing and homelessness, with a clear understanding of relevant legislation and tenancy procedures. Experience in a frontline housing or customer service role is essential, as you will regularly navigate challenging environments and guide residents through complex, stressful situations.

Your exceptional interpersonal and soft skills enable you to conduct difficult conversations with empathy, transparency, and authority, particularly when supporting vulnerable people.

You are a resilient leader who thrives under pressure, capable of managing tight deadlines, strict key performance indicators, and financial challenges without losing focus on service quality. You also bring strong analytical skills to manage budgets and resolve operational issues systematically.

Above all, you possess a deep commitment to equality and hold values that align with putting communities first, demonstrating honesty, integrity, and a collaborative approach to teamwork.

Benefits

At RBKC, we're all in – investing in our people, our communities and our future. We offer a competitive salary alongside extensive opportunities for professional training and career growth, making this role an excellent stepping stone toward senior service management. This position provides a real opportunity to develop your management skills within a structured environment where your leadership directly shapes the workplace culture. By joining us, you will receive regular mentoring and supervision to help you navigate financial and operational pressures, ensuring you feel supported as you help your team succeed.

Interview Details

Interviews will be held face to face week commencing 24th August 2026 at Kensington Town Hall.

Application

Ready to join us? We are committed to promoting equality and respecting diversity and welcome applications from all community members. We are a Disability Confident Employer and provide an inclusive recruitment process. Employees receive annual salary increases and cost of living pay rises. Please apply online explaining how you meet the requirements set out in the person specification and job description.

Equal Opportunity Statement

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible. We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.