At a Glance
- Tasks: Support vulnerable individuals in maximising their welfare benefits and provide ongoing assistance.
- Company: Join a family-run, not-for-profit organisation dedicated to helping those in need.
- Benefits: Enjoy a competitive salary, generous leave, and professional development opportunities.
- Other info: Full-time role with career growth potential and a focus on community support.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: A-levels and GCSEs in English and Maths required; empathy and communication skills are essential.
The predicted salary is between 25283 - 30901 £ per year.
Location: Liverpool, Merseyside, United Kingdom
We have a fantastic position available for a Welfare Benefits Administrator in which you will work with a highly motivated team providing benefit maximisation support to vulnerable people based in the Liverpool and Sefton area. You will join us in New Start's head office, based in L13, on a Permanent Contract working full time, 37.5 hours. In return, you will receive a competitive salary of £26,227.08 per annum. New Start is a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, and young people.
You will be based within the Welfare Benefits Team, working across all New Start's services to provide first contact support around welfare benefits, liaising on behalf of residents with the DWP and local council.
What we have to offer:
- Competitive salary of £26,227.08
- 22 days annual leave (rising to 30 days) + Bank Holidays
- Learning and development opportunities up to and including Level 5
- Complimentary Medicash enrollment after probation
Key duties as our Welfare Benefits Administrator will be to:
- Maximise the income of service users, providing advice and practical assistance to support individuals pursuing claims for benefits.
- Assist New Start residents to complete applications for all relevant welfare benefits and housing benefit.
- Provide ongoing support to ensure housing benefit claims and welfare benefit claims are maintained.
- Work as part of a team providing quality accommodation and support services for vulnerable adults and young people within a safe and secure environment.
What we’re looking for in our ideal Welfare Benefits Administrator:
- A-level standard qualifications, with GCSE in English and Maths grade C or above.
- An awareness around the benefit provision currently available to UK residents.
- Ability to use Microsoft Office; an assessment will be undertaken at interview stage.
- Ability to accurately record information within resident's files.
- A highly empathetic individual who can support people with mental health challenges, trauma, substance abuse, and a range of other issues, in a non-judgemental manner.
- A full UK driving licence and access to your own vehicle is essential.
- An ability to work without supervision.
This post is subject to enhanced DBS criminal record disclosure.
Welfare Benefits Administrator in Liverpool employer: New Start, Housing and Social Care Provider
New Start is an exceptional employer dedicated to making a meaningful impact in the lives of vulnerable individuals in Southport. With a supportive work culture that prioritises employee growth through learning opportunities up to Level 5, alongside comprehensive benefits like a company pension and Medicash, we ensure our team feels valued and empowered. Join us in creating positive change while enjoying a balanced work-life schedule with our rolling rota system.
Contact Details:
New Start, Housing and Social Care Provider Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Welfare Benefits Administrator in Liverpool
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at New Start, Housing and Social Care Provider.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from New Start, Housing and Social Care Provider!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like New Start, Housing and Social Care Provider, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at New Start, Housing and Social Care Provider or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Welfare Benefits Administrator in Liverpool
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to New Start, Housing and Social Care Provider:Before hitting send, make sure to tailor your application specifically to New Start, Housing and Social Care Provider! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at New Start, Housing and Social Care Provider
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
