Business Support Officer in Inverness

The post-holder will work closely with and report to the Chief Executive across the range of activities covered by the post.

Working Relationships

The Business Support Officer will work with the Chief Executive and the wider leadership team. The post-holder will be required to develop effective and positive working relationships with all New Start Highland departments, colleagues and customers.

Key Results & KPIs

• To assist in ensuring that in all aspects of work, New Start Highland’s values, policies and procedures are adhered to in a consistent manner.
• To maintain confidentiality.
• To liaise with staff, volunteers, service users and the general public in a courteous manner that promotes a positive image and upholds the company reputation.
• To support the Leadership Team to ensure safe systems of work, ensuring quality of service and all relevant Health and Safety regulations are consistently delivered.
• To communicate clearly and effectively with other members of the team and the general public.

Key Tasks & Duties

• Office Management: Provide and develop accurate reports required for the NSH Leadership Team, and partner as required with departments at NSH to ensure data is accurate and timely.
• Responsible for NSH main reception, working with volunteers to manage this service.
• Manage and develop the conference room bookings at New Start Highland linking with The Yard Café for catering.
• Supervise contracts and providers for services such as consumables, minor office renovations and cleaning, including office equipment such as photocopiers, franking machine, etc.
• Lead in the procurement and ordering of office equipment and stationery, and consumables in the most cost-effective manner.
• Track staff issues and requests about building, office facilities, fixtures and fittings, and ensure they are responded to in a timely manner.

• Group Infrastructure: In partnership with the NSH leadership team, lead on communications with the outsourced IT provider for company IT requests, mobile phones, etc.
• Act as the point of contact for broadband and WIFI procurement, fixed asset registers, and other infrastructure required, and for company building services and suppliers.
• Partner with the Marketing team to manage internal digital platforms.

• Compliance & Security: Coordinate and ensure all managers comply with H&S procedures, mandatory training, fire evacuation plans, fire alarm testing, fire extinguishers.
• Oversee the empowering of H&S responsibilities with the office premises (Carsegate).
• Conduct risk assessments, health & safety checks, fire evacuation plans, fire alarm testing, fire extinguishers, etc.
• Inform appropriate facility management works are carried out as required.
• Ensure compliance with documentation/records required for auditors of NSH.