Quality Advisor - Construction/Utilities in Colchester, Essex

Client Support Advisor £Client Support Advisor A dynamic software business with a real focus on our clients’ success, we believe that in this business, the client comes first! We are now looking for a like-minded individual to join our Client Support team in Copford, Colchester. You will support the Client Partner team and our clients by becoming an expert on our core product – an Applicant Tracking System. The more you grow to understand about our system and product, the better you can service our clients, as you will be the first line of support in terms of queries, issues and potential candidate assistance – so you’ll need to be very comfortable getting to know and finding your way around web based systems. In addition to being an expert system user, (once you'ce learned our system), you will be a natural at providing outstanding levels of customer service, in essence achieved by being responsive, diligent and having great communication skills – both written and verbal. You’ll also need to have a strong ability to understand triaging of workload, working with internal teams to ensure issues are resolved in line with our Service Level Agreements. Troubleshoot software systems to identify whether a query is a technical issue or user error. Test and prove developer fixes that are fixed via Agile. Excellent attention to detail and quality output. Highly competent computer skills including MS Word, PowerPoint, Excel and Outlook.