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- Tasks: Be the friendly face of our practice, managing appointments and supporting patient care.
- Company: Join a small, welcoming GP practice dedicated to high-quality patient service.
- Benefits: Flexible hours, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference in patients' lives while developing valuable skills.
- Qualifications: GCSEs in English and Maths, plus great communication skills.
- Other info: Ideal for those looking to gain experience in a healthcare setting.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an enthusiastic, committed and preferably experienced receptionist to join our existing team. Applicants must be able to provide a caring, professional and efficient service to our patients.
Hours of duty: 24 per week:
- Thursday 8am-1pm & 2pm-6.30pm
- Friday 8am-1pm & 2pm-6.30pm
Applicants must be flexible as it is a condition of employment that additional hours are worked during periods of annual leave or sickness. There will also be a requirement to work occasional evenings and weekends.
Main duties of the job:
A medical receptionist in a GP surgery is the first point of contact for patients. They manage appointments, handle phone and in-person enquiries, update patient records, and pass messages to clinical staff. They also support the smooth running of the practice by dealing with prescriptions, referrals, and administrative tasks, while maintaining patient confidentiality and professionalism.
About us:
New Road Surgery is a small, friendly GP practice serving our local community. Our close-knit team works collaboratively to deliver high-quality patient care. We value our reception staff as a vital part of the team who provide a welcoming and supportive service for our patients.
Job responsibilities:
- Greet and direct patients on arrival.
- Book appointments.
- Deal with telephone enquiries.
- Order emergency transport for patients and advise patients how to book transport for routine appointments.
- Administration tasks such as photocopying and ordering stock.
- Cover any necessary duties that may arise due to the absence of other staff members.
- Act as chaperone in the absence of the practice nurse.
- Opening and closing the premises.
- Any other duties as directed by the partners or practice manager.
Person Specification:
Knowledge and skills:
- Excellent communication skills (verbal and written).
- Keyboard and computer skills.
- Accurate presentation of work.
Qualifications:
- GCSE Grade 5 or above in English or an equivalent qualification.
- GCSE Grade 5 or above in Maths or an equivalent qualification.
Experience:
- Experience of dealing with the public.
- Experience within a medical reception environment is desirable but not essential.
Qualities and attributes:
- Understanding, acceptance and adherence to the need for strict confidentiality.
- Pleasant and articulate.
- Patient and diplomatic.
- Able to work as part of a team.
- Able to work without direct supervision and determine own workload priorities.
- Able to work under pressure.
- Able to work in a changing environment.
- Able to use own initiative.
- Reliable and punctual.
Other:
- Flexibility of working hours with ability to cover for other members of the reception team during periods of annual leave or sickness.
- Neat and tidy appearance.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist employer: New Road Surgery
Contact Detail:
New Road Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on New Road Surgery. Familiarise yourself with their values and services. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient care and teamwork. Role-play with a friend or in front of the mirror to boost your confidence and refine your answers.
✨Tip Number 3
Dress the part! As a medical receptionist, you'll be the first point of contact for patients. Make sure you present yourself neatly and professionally to reflect the welcoming environment of the practice.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for patient care shine through in your application. We want to see that you're genuinely excited about joining our friendly team and making a difference in the community.
Tailor Your CV: Make sure your CV highlights relevant experience, especially if you've worked in a medical reception environment before. We love seeing how your skills match what we're looking for, so don’t hold back!
Be Professional Yet Personable: Since you'll be the first point of contact for patients, it's important to convey a caring and professional tone in your written application. Show us that you can balance professionalism with a warm, welcoming attitude.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at New Road Surgery!
How to prepare for a job interview at New Road Surgery
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a medical receptionist. Familiarise yourself with managing appointments, handling enquiries, and maintaining patient confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a medical receptionist, excellent communication is crucial. Prepare examples of how you've effectively communicated with patients or colleagues in the past. Practising clear and concise responses will demonstrate your ability to handle enquiries professionally.
✨Demonstrate Flexibility and Team Spirit
Since the job requires flexibility in working hours, be ready to discuss your availability and willingness to cover for others. Highlight any previous experiences where you worked collaboratively in a team, as this will resonate well with the practice's close-knit environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle difficult situations, like managing an upset patient or dealing with a scheduling conflict. This will show that you can think on your feet and maintain professionalism under pressure.
