At a Glance
- Tasks: Deliver exceptional customer service and manage customer orders in a dynamic environment.
- Company: Join a well-established global organisation with a strong reputation for quality and innovation.
- Benefits: Enjoy hybrid working, a company pension, health benefits, and genuine career development opportunities.
- Other info: Friendly team atmosphere where your contributions are genuinely valued.
- Why this job: Make a real impact while building a long-term career in a supportive team.
- Qualifications: Previous customer service experience and excellent communication skills are preferred.
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If you're looking for a role where you can make a real impact while building a long-term career, we’d love to hear from you.
New Resource Recruitment is delighted to be partnering with a well-established, global organisation to recruit an enthusiastic Customer Service Advisor to join their friendly and supportive team based in Melksham. This is a fantastic opportunity to become part of an international business with a strong reputation for quality, innovation and customer excellence, offering hybrid working and genuine career development opportunities.
The Role
As a Customer Service Advisor, you’ll be the first point of contact for customers, ensuring every interaction is professional, positive and efficient. You’ll play a key role in managing customer orders, coordinating with internal teams and providing outstanding support throughout the customer journey. You’ll enjoy a varied role that combines customer service, administration, logistics coordination and problem-solving, making every day different.
What You’ll Be Doing
- Deliver exceptional customer service via phone and email.
- Build strong relationships with customers and become their trusted point of contact.
- Process customer orders accurately and efficiently.
- Liaise with sales, warehouse and logistics teams to ensure orders are delivered on time.
- Keep customers informed throughout the order process.
- Resolve customer queries and complaints professionally.
- Coordinate returns and credit requests.
- Maintain accurate customer records using CRM systems.
- Produce reports and support continuous improvements across the customer service function.
- Keep up to date with products, promotions and pricing.
What We’re Looking For
We’re looking for someone who enjoys helping people and takes pride in delivering an outstanding customer experience. Ideally you’ll have:
- Previous customer service or administration experience (B2B or wholesale experience is advantageous).
- Excellent communication skills, both written and verbal.
- Strong organisational skills with great attention to detail.
- The ability to multitask and prioritise in a busy environment.
- A proactive approach to problem-solving.
- Good IT skills, including Microsoft Office and CRM systems.
Desirable Working hours: Monday to Friday, 9:00am – 5:00pm
Hybrid working - 4 Days office/1 Day Home
Company pension
Health Shield cash plan
Death in Service benefit
Join a successful global organisation with excellent long-term career opportunities
Friendly, supportive team where your contribution is genuinely valued
If you’re looking to join an exciting international business where your customer service skills will be truly valued, we’d love to hear from you. Apply today through New Resource Recruitment.
Closing Date 10.07.26
Customer Service Advisor in Melksham employer: New Resource Group
New Resource Recruitment offers an exceptional opportunity for Customer Service Advisors to thrive in a dynamic and supportive environment in Melksham. With a strong emphasis on career development, hybrid working options, and a friendly team culture, employees are empowered to make a meaningful impact while enjoying a variety of tasks that keep each day engaging. Join a global organisation renowned for its commitment to quality and customer excellence, where your contributions are genuinely valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Melksham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at New Resource Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like New Resource Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Melksham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to New Resource Group:Your cover letter is your chance to shine! Tell us why you want to work at New Resource Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at New Resource Group!
How to prepare for a job interview at New Resource Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
