At a Glance
- Tasks: Lead a busy HGV workshop, ensuring safety and efficiency in operations.
- Company: Established commercial vehicle maintenance organisation with a focus on quality service.
- Benefits: Competitive salary, training opportunities, life insurance, and 28 days holiday.
- Other info: Supportive environment with a strong focus on safety and compliance.
- Why this job: Make a real impact by leading a team and improving workshop performance.
- Qualifications: Experience in HGV workshops, strong leadership, and technical knowledge required.
Location: Frome
Company Overview
A well-established commercial vehicle maintenance and logistics organisation specialising in temperature-controlled transport and fleet operations. The business operates a busy HGV workshop supporting both external customers and an in-house fleet of heavy goods and refrigerated vehicles.
This is a key leadership role within a respected workshop environment, offering the opportunity to lead operations, improve efficiency, and maintain high standards of safety, compliance, and service delivery.
Role Overview
Reporting to the General Manager, the Workshop Service Manager is responsible for the safe, compliant, and efficient running of the HGV workshop. You will lead the workshop team, oversee fleet maintenance and compliance, manage budgets, and work closely with transport and operations teams to minimise downtime and ensure service excellence.
Key Responsibilities
- Workshop Leadership & Operations: You will manage day-to-day workshop activity, ensuring servicing, repairs, and maintenance are completed safely, on time, and to a high standard. This includes planning and allocating work across technicians, apprentices, and contractors, monitoring productivity and workflow, and managing scheduling to minimise vehicle off-road (VOR) time. You will also liaise with customers, suppliers, and manufacturers as required, take a proactive approach to fleet reliability by identifying trends and implementing preventative maintenance, and ensure full compliance with legal, manufacturer, health & safety, and environmental standards. Workshop budgeting and cost control will also form a key part of the role.
- Fleet Maintenance & Compliance: You will ensure all vehicles meet DVSA, Operator Licence, and legal compliance requirements, managing PMI schedules, MOT preparation, inspections, and defect rectification. This includes maintaining accurate service records and documentation, carrying out quality checks on completed work, and overseeing statutory inspections such as lifting equipment, tail lifts, and refrigeration systems.
- People Management: You will lead, motivate, and develop a team of workshop staff, conducting performance reviews and identifying training needs. A strong safety-first culture is essential, along with supporting recruitment and onboarding when required.
- Budgeting, Performance & Procurement: You will manage workshop budgets covering labour, parts, tooling, and consumables, while maintaining supplier relationships to ensure value for money. You will also monitor key performance indicators such as VOR, cost per vehicle, compliance, and turnaround times, driving efficiency improvements and maintaining stock control.
- Cross-Functional Collaboration: You will work closely with transport and planning teams and senior leadership to prioritise fleet requirements, communicate operational risks or delays, and contribute to continuous improvement across the business.
Skills & Experience
You should have experience in an HGV workshop environment, ideally as a technician or supervisor, with strong technical knowledge of HGV maintenance, diagnostics, and modern vehicle systems. A solid understanding of DVSA compliance and Operator Licence requirements is essential. You will also need strong leadership, planning, and organisational skills, with the ability to operate effectively in a fast-paced, compliance-driven environment. Confidence with workshop systems, Microsoft Office, and strong attention to detail are also important, along with a strong understanding of health & safety regulations such as PUWER and LOLER.
Preferred Qualifications
IMI Level 3 Heavy Vehicle Maintenance (or equivalent), IRTEC accreditation (desirable), IOSH Managing Safely, and a full UK HGV licence (preferred). Refrigeration/F-Gas certification is also an advantage.
What We Offer
A competitive salary (depending on experience), a secure role within an established commercial vehicle workshop, training and development opportunities, and a supportive working environment focused on safety, quality, and compliance. Benefits include life insurance, on-site parking, and 28 days holiday including bank holidays.
Workshop Service Manager in Frome employer: New Resource Group
Join a well-established commercial vehicle maintenance and logistics organisation in Frome, where you will lead a dedicated workshop team in a dynamic and supportive environment. We prioritise safety, quality, and compliance, offering competitive salaries, training and development opportunities, and a strong focus on employee growth. With benefits like life insurance, on-site parking, and generous holiday allowances, we are committed to providing a rewarding workplace for our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Workshop Service Manager in Frome
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend workshops, and join relevant groups. The more people you know in the HGV world, the better your chances of landing that Workshop Service Manager role.
✨Tip Number 2
Showcase your leadership skills! When chatting with potential employers, highlight your experience in managing teams and improving workshop efficiency. We want to see how you can lead our crew to success!
✨Tip Number 3
Be proactive! If you spot a job opening that fits your skills, don’t wait for the perfect moment. Apply through our website and let us know why you’re the best fit for the role. We love enthusiasm!
✨Tip Number 4
Prepare for interviews by brushing up on compliance and safety regulations. We’re looking for someone who knows their stuff when it comes to DVSA standards and health & safety. Show us you’re ready to keep our workshop running smoothly!
We think you need these skills to ace Workshop Service Manager in Frome
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience, technical knowledge, and any relevant qualifications to show us you're the perfect fit for the Workshop Service Manager role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with our needs. Don’t forget to mention your experience in HGV workshops and your approach to maintaining high safety standards.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to lead teams and improve workshop efficiency. Numbers speak volumes, so if you’ve reduced downtime or improved compliance rates, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status. We can’t wait to hear from you!
How to prepare for a job interview at New Resource Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge of HGV maintenance and compliance. Be ready to discuss specific examples from your past experience that demonstrate your understanding of DVSA regulations and how you've ensured safety and efficiency in a workshop environment.
✨Show Leadership Skills
As a Workshop Service Manager, you'll need to lead a team effectively. Prepare to share your experiences in managing teams, conducting performance reviews, and motivating staff. Think about how you've handled challenges in the past and be ready to discuss your approach to fostering a strong safety-first culture.
✨Be Budget Savvy
Since budgeting is a key part of the role, come prepared with examples of how you've managed workshop budgets in the past. Discuss your strategies for cost control and how you've maintained supplier relationships to ensure value for money while keeping an eye on performance indicators like VOR and turnaround times.
✨Collaboration is Key
This role requires cross-functional collaboration, so think about how you've worked with other teams in the past. Be ready to talk about how you've communicated operational risks or delays and contributed to continuous improvement initiatives. Highlight any successful projects where teamwork made a difference.
